User Experience Designer (Contract until March 2027)

Position Title:                        User Experience Designer (Contract until March 2027)

Employment Type:               Full-time Contract | Union

Division:                                  Digital and Innovation

Reports To:                             Manager, Product Experience

Salary Range:                        $68,251.09 - $74,120.61

Location:                                 Toronto, Yonge & Eglinton (On-site)

Reason for Vacancy:            Existing Vacancy

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO.   We have a diverse workforce and are committed to building a culture  within the workplace that brings out the best in everyone.  As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments.  These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. 

The Opportunity

This is a truly exciting time to be at TVO!

You will work across TVO’s digital learning, current affairs and documentary offerings. Reporting to the Manager of Product Experience, you will be responsible for user experience design to enhance existing TVO experiences big and small — and to create new ones.

The UX designer will be responsible for creating a user journey through our products. Working cross-functionally with product, marketing, content and development teams the UX designer helps bring solutions to life with detailed wireframes and interaction designs. These solutions will be based on a deep understanding of user needs and behaviours, best practices and organizational goals.

How you will make an impact

• Collaborate with teams to understand their user experience goals, especially as it relates to usability and engagement
• Create site maps, wireframes, labeling systems, navigation systems, search systems, mock ups and other artifacts in your area of expertise
• Design the user experience of assigned portions of TVO digital products to the prescribed style guide
• Brainstorm and develop storyboards and create layouts of creative visual content
• Participate in user research activities, including, interviews, surveys, prototype testing and data analysis
• Write technical summaries, creative documents and other reports in your area of expertise
• Collaboration with Product Managers, Web and Mobile Developers and QA Analysts to deliver the planned user experience
• Create and maintain specifications and documentation
• Adapt to and learn new practices, techniques and technologies
• Work cross-functionally with other TVO departments to ensure accessibility compliance and best practices
• Help to establish and adhere to user experience standards and practices as they relate to the Software Development Life Cycle (SDLC)
• Stay abreast of trends in information design including conducting research into current and emerging techniques, standards and practices

What you will bring to TVO

• University degree required with 1-3 years of experience as a UX designer
• Understanding of usability principles
• Formal design training
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Keen attention to detail
• Highly self-motivated and directed
• Very strong customer service orientation
• Ability to present ideas in business-friendly and user-friendly language
• Ability to conduct research into emerging technologies
• Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns.  All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We’re a tight-knit community – whether you’re a recent graduate or  further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

Find and follow us on: LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by May 29, 2026, @ 4 PM. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.