Senior Officer, Business Implementation

Company Description

Who we are :

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

As a Business Implementation Senior Officer, you will play a pivotal role in leading the successful onboarding of Alternative Investment Fund clients across multiple asset classes. Alongside managing a dedicated team, you’ll ensure a seamless, well‑coordinated onboarding journey—from initial proposal through to handover to operational teams—while delivering an excellent client experience and driving continuous improvement in processes and collaboration.

What you will do

• You’ll lead the preparation and coordination of fee proposals and RFP submissions for Alternative Investment Funds across real estate, private equity, debt, and infrastructure.
• You’ll manage the end‑to‑end onboarding process, coordinating AML/KYC reviews, compliance approvals, bank account openings, legal documentation, service agreements, and regulatory filings through to operational handover.
• You’ll act as the primary point of contact for clients and internal stakeholders, maintaining regular communication, attending key meetings, and ensuring a smooth and professional onboarding experience.
• You’ll oversee day‑to‑day team operations, provide coaching and guidance, and serve as the first escalation point for onboarding challenges, internal bottlenecks, and client concerns.
• You’ll work closely with the Head of Team to identify and implement process improvements that strengthen collaboration, enhance efficiency, and improve overall team effectiveness.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About You

• You hold a university degree in Law or a related field and bring relevant professional experience that enables you to work confidently in complex environments.
• You have proven experience within the alternative investment fund industry or a related Luxembourg corporate environment, giving you a strong understanding of sector‑specific requirements.
• You adopt a problem‑solving, collaborative, and client‑focused approach, supported by excellent interpersonal skills and strong organisational abilities.
• You are proficient in MS Office tools, communicate fluently in English, and additional languages are considered a valuable asset.
• You are comfortable working within global organisations, collaborating with multicultural and remote teams, and demonstrate strong coordination and stakeholder‑management skills.

Additional Information

Our commitment to you and the environment:

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. 

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.