Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Responsibilities

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working

Greet and seat guests at appropriate tables in a timely manner

Ensure quality control of menus with regard to cleanliness and appearance

Clear clean and reset tables/hotel spaces per client request or management instruction

Ensure all service areas are stocked organized clean and neat and all side work is complete each shift

Accommodate any special requests made by a guest and offer appropriate alternatives when necessary

Communicate with all departments regarding in house VIPs

Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas

Have a complete knowledge of standards of service for receiving a room service order

Have a thorough knowledge of menus and current specials in all applicable departments

Carry out cashiering functions in closing checks and end of shift paperwork

Perform opening and closing procedures and side work duties according to station rotation assignment

Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do

Perform any other duties or attend meetings as requested by management

Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

Ability to perform job function with attention to detail speed and accuracy

High School diploma or equivalent and/or experience in a hotel or a related field preferred

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property

Must be able to obtain and provide Food Handlers card as required by city/county/state

Must be able to evaluate and select among alternative courses of action quickly and accurately

Ability to handle stressful situations in a calm professional manner

Understanding of hotel products and guest services

Ability to communicate professionally when answering phones and speaking with guests and team members

Demonstrates a positive attitude and a desire to be of service to others

Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and/or short correspondence and memos

Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy

Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner