Department Overview

The purpose of this position is to assist in the management of the Hospital Transportation Department and Equipment Pool Services. Position is responsible hiring, training, and performance management of Transportation, Equipment Pool Technicians and SPM staff. Position is responsible for establishing quality and productivity metrics and for measuring, monitoring, and reporting outcomes. Responsible for operational oversight of electronic VIP transportation dispatch system, including application upgrades, training, and implementation.

Function/Duties of Position

Oversees and coordinates daily activity including the delegation of special assignments to staff as needed. Develops staff schedules. Oversees electronic VIP transportation dispatch system, including application upgrades, training, and implementation.

Evaluates personnel and multi-shift job performance of staff. Coordinates assignments of staffing needs and make adjustments as needed. Assist the manager with mandatory training in body mechanics and proper lifting techniques, along with departmental annual core competencies. Maintaining monthly scheduling and overseeing time off requests for a 24/7 operation. Maintains records for all departmental mandatory education requirements and employee health immunizations. Ensures compliance with regulatory agencies such as DNV, OHSU, and mandatory departmental competencies. Assist the manager in developing and maintains procedures necessary to meet regulatory requirements.

Manages the performance appraisal process for all transport staff. Provides orientation to staff. Evaluates and manages performance of staff in accordance with the bargaining unit agreements and personnel rules. Resolves grievances and other personnel problems within position responsibilities. Participates in interviews and hiring process.

Supports and coordinates with unit HUCS, and ancillary departments to resolve transportation scheduling conflicts. Works with unit charge nurses in order to identify and resolve transportation issues that may arise, coordinates or improves services offered to assist in planning new services. Coordinates the assignments of tasks and helps resolve operation problems. Evaluates the impact of solutions to ensure department goals are achieved. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.

Establishes quality and productivity metrics; measures, monitors, and reports quality and productivity outcomes on daily, monthly, or annual basis as required.

Participates as a leader, facilitator, and/or member of management meetings /committees, and other organization-wide meetings

Creates a positive climate for organizational change initiatives

Acts as an internal and external role model in supporting, promoting, and adhering to OHSU's mission, vision, philosophy, and Code of Conduct.

Communicates in a respectful non-blaming manner to assure intra- and inter-departmental cooperation and problem solving.

Adheres to and assures compliance, within scope of responsibility, with OHSU Code of Conduct, OHSU policies, rules and regulations

Performs staff member requirements as outlined in the Compliance Section of the Core Competencies

Incorporates the principles of OHSU Mission Statement into performance.

Required Qualifications

3 years’ experience with a HS diploma: High school diploma/GED plus 3 years of work experience in any combination of healthcare, project management, quality improvement, clinical field, or equivalent experience; 2 of those years must include 2 years lead or supervisory experience.

Two years of work experience in a management or leadership position.

Demonstrated proficiency with MS Excel, Word, PowerPoint, and Outlook.

Demonstrated written and verbal proficiency with English language.

Ability to perform the job duties with or without accommodation.