Company Description
At QIMA, we’re on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?
Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
Job Description
As an Inspector Team Leader, you'll be reporting to an Global Operations Manager and working as a part of our Operations team in Bangkok, Thailand
Your main responsibilities will be to:
- Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
- Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
- Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
- Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
- Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
- Lead claim investigations from clients and implement corrective action plans when required.
- Support business development by representing QIMA in customer meetings, providing technical expertise, and launching inspection programs.
- Oversee operational aspects of key client inspection programs while maintaining strong relationships with suppliers and factories.
- Optimize and manage operational costs within the region.
Qualifications
Qualifications
In order to be successful in this role, you must have:
- Thai national based in Bangkok, Thailand, with a mature professional profile and strong leadership presence
- Minimum 8 years of experience in team management, preferably in inspection, quality control, or field operations
- Proven experience in field operations management, team supervision, coaching, and performance management
- Strong ability to manage operational challenges, drive discipline, and ensure inspection quality standards
- Experience working in fast-paced operational environments with strong decision-making and problem-solving capabilities
- Professional working proficiency in English, both written and spoken
Skills
- Leadership and people management
- Quality control and inspection expertise
- Strong communication and stakeholder management
- Analytical and data-driven mindset
- Detail-oriented and proactive approach
- Reporting and follow-up management
- Tech-savvy with a data-driven mindset and the ability to work effectively across operational systems and digital tools.
- Strong professionalism and team collaboration skills
Additional Information
If this opportunity matches your profile, we would love to hear from you!
Please submit your CV in English to Anna Nguyen at anna.nguyen@qima.com or contact via WhatsApp at +84 917043302.
