Fraud and Revenue Protection Specialist

Job Description

• Provide support and advice to our Fraud Support team and actively drive revenue protection initiatives
• Flexible ways of working – hybrid model
• Full time permanent opportunity, based at our head office in Melbourne CBD

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to take-off at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Take-off with your next opportunity!

As the Fraud and Revenue Protection Specialist, you will be responsible for proactively identifying, managing and mitigating fraud risk across all distribution and payment channels with the support of an offshore Fraud Support team. You will be the subject matter expert on risk and fraud topics and will support our fraud detection capabilities by implementing new controls, managing existing fraud mitigation technology and proposing enhancements based on emerging trends.

As part of this role, you will be responsible for maintaining the Fraud Detection Platform, propose improvements, re-write rules and identify new trends utilising advanced data analytics techniques and tools. You will actively drive revenue protection initiatives across distribution and payments systems, to prevent policy violations and misuse. 

To be considered, key skills will include: 

• 2+ year’s of experience in fraud prevention, revenue integrity or related risk function.
• Strong understanding and knowledge of payment systems, fraud prevention tools (e.g. 3DS, fraud scores, machine learning, user behaviour analytics).
• Fraud system experience highly desirable.
• Experience with advanced data analytics with SQL and/or Python, will be highly regarded.
• In-depth knowledge of fraud principles, processes, procedures; as well as trends of fraud and fraud prevention.
• Aptitude to identify new ways to approach risk management and to think creatively, laterally and out-of-the-box.
• Proven ability to implement fraud controls and mitigation rules whilst minimising customer friction.
• Experience in conducting complex investigations and generating evidence based reports.
• Exceptional attention to detail and a strong quality assurance mindset.
• Problem-solving, positive, and constructive attitude is a must.
• Proven track record in engaging a large range of stakeholders.
• Experience in a fast paced, dynamic and lean / cost-conscious environment.

Applications close on the 28th of May

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to take-off with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s take-off together!