Claims Relationship Manager

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for an experienced and relationship‑focused Claims Relationship Manager to join our Group Protection Claims team. Offering a salary of up to £56,000 depending on experience. In this role, you’ll manage a portfolio of key accounts, delivering a proactive and high‑quality claims service while building strong relationships with clients, advisers and stakeholders.

This is a great opportunity to combine your technical claims expertise with relationship management, influencing outcomes and making a real impact on customer experience.

What you'll be doing:

• Managing and assessing Group Protection claims within a defined portfolio, making fair and balanced decisions on liability
• Building and maintaining strong relationships with IFAs, employers and external partners
• Delivering a high-quality account management service across pre and post-sale activity
• Collaborating with internal teams to provide insight and performance data on schemes
• Supporting sales and retention activity through presentations and stakeholder engagement
• Authorising claim payments, medical evidence and rehabilitation support within agreed authority levels
• Identifying opportunities to improve processes, service delivery and customer outcomes
• Mentoring and supporting colleagues to develop capability across the team

Who we're looking for:

• Strong experience in claims assessment, ideally within Group Protection
• Excellent relationship management and stakeholder engagement skills
• Ability to make sound, balanced decisions using analytical thinking
• Strong communication skills, both written and verbal
• Good understanding of regulatory and legislative requirements
• Experience using insight and data to inform decisions and improve performance
• Proactive and customer-focused approach to delivering outcomes
• Interest in developing further technical expertise within claims and protection products

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

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Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.