Job Description
We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.
Key Responsibilities
- Manage and coordinate field service activities, including onsite works, outages, and surveys
- Ensure service requests are acknowledged within 24 hours
- Promote and enforce health & safety standards, including safety audits
- Oversee Field Service Personnel workloads and arrange additional resources when required
- Provide technical advice to customers and support service requests by phone and email
- Review field service reports and support accurate invoicing
- Conduct customer visits to ensure satisfaction and identify new service opportunities
- Support forecasting, process improvement, and service planning
People & Team Management
- Conduct performance conversations and support team development
- Approve timesheets, expenses, and holiday requests
- Support recruitment, training, and disciplinary processes
About You
- Experience in a field service or engineering supervisory role
- Strong organisational, communication, and customer service skills
- Good understanding of health & safety in a field-based environment
Qualifications
Functional/Technical Competencies
- Technical qualification in Mechanical or Mechanical/Electrical Engineering
- Experience that is relevant and from a commercial background
- Knowledge of or capability to learn about valves, actuators and digital control systems.
- IT proficient – service software and Microsoft Office.
- Excellent interpersonal skills and communication – both written and oral
- Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
- Organised/structured approach to enable a coordinated response to achieve all aspects of work demands
- Good attention to detail
- An ability to deal effectively with difficult situations
- Flexible attitude to working extended hours when needed
- Willingness to progress and develop
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
