Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Processing of inward and outward ACH transcations, bulk salary payments. Reconciliation of suspense accounts. Processing of NAPS on ibranch collect platform, NIP on ibranch collect platform, direct debit mandate on CMMS platform, incoming e-Reference on the edmms platform.
- Receipt and review of payments instructions for compliance with the policies of the bank.
- Upload/capturing of payments instructions on the banking applications in line with the bank’s guidelines.
- First level call-over of entries generated to ensure errors are spotted and corrected immediately.
- Provide relevant information to relationship managers on all invalid transactions.
- Support investigation of customers’ complaints relating to payments.
- Follows through on initiatives to improve customer satisfaction ratings.
- Supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities.
- Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed.
Qualifications
- BSc in Economics, Accounting or related field
- Professional certification can be an added advantage
Experience
- At least one year experience in banking operations, ideally within the corporate fininacial service sector.
Additional Information
Behavioural Competencies:
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Interacting with People
- Interpreting Data
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Operations Risk Management
