Job Description
IT Technical Support Level 1We’re a naan traditional company…
Summary
Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology department. This person will focus on the administration of FGF’s IT infrastructure to include desktop PC’s, notebooks, tablets, cell phones, and software installation.
What FGF Offers:
- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.
Primary Responsibilities
- Working collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
- Monitor corporate central ticketing system to ensure timely resolution of support issues.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Assists in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
- Monitors and maintains the use of photocopiers and printers.
- Perform on-site and remote user technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Provides emergency on-call support.
- Contribute to maintenance of Asset Management System.
- Performs other duties as assigned.
Required Experience
- Post-Secondary education in computer science, Networking or related discipline
- Minimum 1 years of experience in a similar role (hardware & software trouble shooting)
- Experience with some system administration, and second level support
- Proficiency in MS Office 365.
- Experience with Android OS systems.
- Available to work evenings/weekends.
- Must have a valid driver’s license.
What is the recipe for a great career at FGF?Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.
