At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Provides timely and accurate record-keeping and reporting for O2C processes.
Job Requirements
Key responsibilities include:
- Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
- Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales).
- Execute dunning process.
- Prepare customer aging analysis.
- Research and resolve of customer dispute cases.
- Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients credit.
- Prepare Bad debt reserve calculation per corporate policy.
- Manage blocked sales orders and deliveries.
- Post incoming payments on customer account.
- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items.
- Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution.
- Execute periodically O2C reporting or upon request KPI’s measurements.
- Develop a strong understanding of the business, including product, industry & client knowledge.
- Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
- Ensure robust compliance environment with applicable policies, procedures and processes.
What your background should look like
Experience:
- 2+ years of experience in a financial shared service center supporting multiple countries / business units.
- Diversified Industrial Products/Manufacturing industry experience preferred.
- Prior experience in collections, disputes & credit management functions in a shared services environment.
- Ability to work in culturally diverse teams with many levels of personnel.
- Ability to work with deadlines.
Knowledge:
- Undergraduate degree in Finance / Accounting / Business Administration
- Strong written and oral communication skills.
- Proficiency in English.
- Good accounting background.
- Excellent analytical skills. Ability to identify and resolve problems.
- Strong communication skills.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
