Engagement & Recognition Program Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role 

We are looking for a Engagement & Recognition Program Manager based in our San Jose, CA office (in office Tuesday-Thursday). Reporting to the Senior Director, Employee Engagement within the Employee Engagement department, you will design and scale global programs that drive recognition, gratitude, and a world-class employee experience.In this role, you will champion our Zscaler Ways of Working by delivering connected, scalable solutions across the employee lifecycle and ensuring every initiative reflects our people-first principles in a fast-paced, high-growth environment.

What you’ll do (Role Expectations)

• Translate high-level engagement strategies into actionable project plans and timelines while owning the day-to-day management of cross-functional initiatives and mitigating risks
• Utilize agile and iterative methodologies to ensure the seamless delivery of global programs, ensuring initiatives remain relevant and impactful
• Drive employee engagement initiatives that foster accountability and inclusion across distributed teams, equipping change agents with the tools to drive genuine user adoption
• Monitor program health using established KPIs and employee feedback loops to analyze data, identify trends, and recommend tactical adjustments
• Act as the primary point of contact for cross-functional partners and draft targeted internal communications to ensure messaging is consistent and effectively reaches intended audiences

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of combined experience in change, program, project, or transformation management, with a focus on employee experience, rewards and recognition, workplace strategy, or organizational change
• Bachelor’s degree in Human Resources, Business, Organizational Development, or a related field; or equivalent practical experience
• Proven success using agile, innovative, or non-traditional approaches to project and change management to solve complex problems
• Experience driving the implementation of large-scale programs, facilitating cross-team collaboration, and managing the deployment lifecycle to inspire successful adoption
• Exceptional stakeholder management skills with a proven ability to use data and employee feedback to influence senior leaders and build scalable solutions

What Will Make You Stand Out (Preferred Qualifications)

• Experience within a high-growth, global technology organization
• Deep understanding of culture transformation, recognition, AI in the workplace, and employee experience journeys

#LI-Hybrid #LI-AT4

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$122,500—$175,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.