Code and Theory is hiring a Senior Director to lead client-facing operating model transformation engagements for large enterprises: work that redesigns the infrastructure, incentives, and execution mechanics required to move from strategy to outcomes.
This role focuses on building unified operating models that connect data foundations and performance measurement to the downstream systems they enable: financial governance, accountability, organizational design, field enablement, and the activation and ecosystem motions (including partner, channel, and co-sell models) that translate strategy into pipeline and outcomes. These engagements are sold and delivered one proposal at a time, so you must be able to shape ambiguous problems into a clear approach, sellable scope, and deliverable set, and then lead the work through activation.
This is not an internal operations role. You will embed with end clients and own the end-to-end: diagnosis, model design, roadmap, and adoption, ensuring the work gets implemented.
Code and Theory is a technology and creative transformation company—not a traditional consultancy. The operating models we design get activated: the measurement system becomes the scorecard the client runs; the governance model becomes the cadence they adopt; the enablement motion becomes how the field operates; the investment framework becomes how budgets get allocated.
This role is for someone who can lead the day-to-day of operating model work — from proposal shaping through activation — for large enterprise clients, partnering closely with practice leadership on commercial strategy and senior client sponsorship.
WHAT YOU'LL DO
- Lead operating model engagements from current-state diagnosis through target-state design and activation — connecting data, financial governance, accountability, org design, enablement, and execution motions into one coherent system
- Translate enterprise complexity into practical mechanics: decision rights, governance forums, scorecards, operating cadences, and the org and team structures required to run the model day-to-day
- Assess fragmented data ecosystems and define what needs to be captured, owned, and connected to make the operating model run
- Define the performance measurement strategy: success definitions, leading and lagging indicators, scorecards, and the health metrics leadership actually uses to manage the business
- Design the investment-to-outcomes math: ROI models, allocation frameworks, and stage-gate mechanisms that connect spend to measurable performance over time
- Build decision-ready business cases and portfolio tradeoff recommendations for senior client stakeholders
- Define activation motions end-to-end, including multi-party motions where partners, channels, or ecosystem players are part of the value chain — with the enablement, workflows, and feedback loops that change behaviors in the field
- Build the commercial and operational infrastructure for co-sell, co-development, and joint go-to-market models: rules of engagement, shared measurement, and operating cadences
- Partner with practice and alliance leadership to shape new engagements: problem framing, phased roadmap, staffing, and outcomes
- Own day-to-day client leadership through delivery — run executive working sessions, drive decisions through ambiguity, and serve as the trusted operator the client calls between meetings
WHAT YOU'LL NEED
- 10–12+ years in management consulting, transformation advisory, or enterprise operating model leadership, including substantial time as the lead client-facing operator on executive engagements
- Demonstrated experience designing unified operating models spanning data, finance/investment governance, accountability, enablement, org design, and execution motions, including engagements where multi-party go-to-market, channel, or partner ecosystems were central to the model
- Strong track record leading executive stakeholder groups through ambiguity into decisions and implementation-ready plans
- Experience structuring multi-phase transformation engagements (diagnostic → design → roadmap → activation) with measurable outcomes
- An end-client oriented mindset: you optimize for what will run in the real enterprise, not what looks good on paper
- Commercial + delivery fluency and the ability to shape and sell the work and lead delivery to outcomes.
- Strong understanding of how incentives, governance, data, and enablement interact, and how failure in one breaks the rest.
- Bias toward action
- Comfort operating in ecosystems where success depends on multiple parties, and where the operating model has to make those interactions repeatable.
- Comfort operating as the lead day-to-day client partner within a senior team: driving the work, owning the relationships at the working level, and partnering closely with practice and alliance leadership on commercial strategy and executive sponsorship.
- Ability to hold a C-suite working session on your own, facilitating ambiguity, making the call when stakeholders disagree, and earning trust with senior leaders without needing a more senior partner in the room. You write boardroom-ready storylines and can defend them under pressure
- Sharp writing and high-trust facilitation across cross-functional client teams
- Operating model design toolkit: governance, decision rights, org design, prioritization, scorecards, and transformation roadmaps
- Analytical rigor: ROI modeling, investment frameworks, measurement design, and portfolio tradeoffs
- Ability to lead cross-functional teams across strategy, experience, technology, data, and delivery
- Fluency designing operating models that incorporate AI and agentic workflows as core mechanics — measurement automation, dynamic scoring, intelligent matching, and similar capabilities that change the unit economics of the model itself
NICE TO HAVE
- Experience in enterprise software, SaaS, or platform businesses where the operating model spans direct sales and partner/channel ecosystems
- Familiarity with modern revenue and partner tech stacks (CRM, partner relationship management, account mapping, deal registration)
- Track record designing AI-enabled or agentic operating models, where intelligent automation is part of the architecture, not a bolt-on
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $190,000 - $230,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
