Public Inq Asst-9

 

Current UC employees must apply internally via SuccessFactors 

 

You are invited to apply to be considered for the vacancy position.

 

Next Lives at the University of Cincinnati

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. 

 

 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.   

 

 

Job Overview

Provide assistance & information to consumers, business people, government officials, patients, residents & general public in response to requests & inquiries; assist with and/or performs related research, reporting & record-keeping

Essential Functions

• Provide assistance and information to consumers, businesspeople, government officials, patients, residents and general public in response to requests and inquiries received by telephone, web portal, 2-way radio, in mail, or in person; refer client to another source if needed.
• Accurately enter information into the computer system to produce work orders.  Create and maintain work control reference material using Microsoft Office.
• Assist in resolving problems, questions, and complaints. Counsel and/or give advice. Follow up to ensure consistent maintenance of conditions favorable to client when necessary.
• Assist with and/or perform research to determine solutions to problems affecting clients to determine nature and magnitude of problems or complaints and/or to study particular products, practices or services on behalf of clients.
• Assist with and maintain records, data, documentation, and reports regarding calls, correspondence, contacts, and actions.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma or GED

Required Experience

Three (3) courses in public relations, three (3) months of experience, or equivalent

Ability to calculate fractions, decimals and percentages

Ability to read and write common vocabulary

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

 

Shift: Varies    Starting Pay Rate: $17.90 per hour    Post Probationary Rate: $18.75 

 

Application Deadline: 05/28/2026 

 

Application Information

 

Candidacy for this role will be determined by:

• A COMPLETE APPLICATION: Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and employment status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed above.
• SUBJECTS AND WEIGHTS:  
• TRAINING AND EXPERIENCE: 
• EXAMINATION:  Application/resume will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications listed above. All qualifying applicants will be notified of the date and time of the written examination via email. Applicants that pass the written examination will be notified regarding next steps. All applicants must show valid photo identification to take the exam.

 

Do you have active passing test scores on file with HR for this job title? If you would like to qualify for this position using those test scores, upload a letter to the “Additional Documents” section stating your name, address, test score, exam date, and expiration date.

Please note that the preferred method of communication is by email – make sure we have an email on file that you regularly check.

 

Are you eligible to receive Ex-Veteran Credit? To receive additional credit for military service you must have a DD214 stating you received an Honorable Discharge and must send us a copy. To receive credit, do one of the following:   

1. Upload a copy of your DD214 to the Additional Documents section of your application (a photo from your phone is acceptable).

Or

 

1. Within 3 days of the posting close date:

• email a copy to jobs@uc.edu.
• fax a copy to 513-556-9652
• bring a copy to our office - University Hall, 51 Goodman Drive, Suite 340 (third floor).

 

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

 

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

 

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

 

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

 

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

 

To learn more about why UC is a great place to work, please visit our Careers Page.

 

UC is an E-Verify employer.  If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.  

 

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at jobs@uc.edu. 

 

Equal Opportunity Employer.  Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

 

REQ: 102369