IT Support Trainee

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

  Role

The Sword Trainee Program is not about playing it safe, it’s where your career meets real-world impact. Over 12 months, you’ll be part of a global team using technology to solve human problems at scale, and you’ll do meaningful work from day one. You’ll build and question, and be pushed to think deeper and move faster. Here, you won’t just apply what you learned in school — you’ll stretch it, test it, and turn it into solutions. If you’re looking for purpose, ownership, and a steep learning curve, this is your launchpad. And if you're ready to turn your potential into something that matters, we’re ready for you.

You’ll join a highly collaborative IT team that globally supports employees across the company. We value teamwork, problem-solving, and continuous learning. This role is designed to help you build your skills with mentorship from more senior team members while directly contributing to smoother day-to-day IT operations.

To get to know more about our Tech Stack, check here.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity
  
  

• Builder (Level 2) — Creates workflows and tools that elevate the whole team
  
  

• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

• Resolve basic support tickets and fulfill common service requests;

• Provide end-user support (hardware, software, and access issues);

• Set up and configure new user accounts, devices, and workstations;

• Assist with the setup and repair of computer equipment;

• Support IT team members on enterprise applications and IT projects;

• Help with mobile device management (MDM) under supervision;

• Document IT procedures and processes to build internal knowledge;

• Contribute ideas to improve support processes and end-user experience.

What you need to have

• Degree in IT or related field (or some equivalent practical experience);

• Strong interest in IT support and operations; eager to learn and grow;

• Basic knowledge of Google Workspace Environment;

• Ability to troubleshoot common technical problems and follow procedures;

• Good communication skills — able to support non-technical users in a clear and friendly way;

• Organized, proactive, and curious to explore new technologies.

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.