Digital Commerce Sales Manager – General Merchandising
Role purpose:
The Digital Commerce Sales Manager for general merchandise is responsible for driving sales of the Sixty60 general merchandise offering by creating awareness, excitement and appeal of the offering. The role will be to manage and lead a merchandising team who will effectively merchandise the offering. The General Merchandise Digital Commerce Sales Manager will also liaise with the buying and marketing teams to ensure the general merchandise offering is aligned with customer needs and expectations.
Role Description:
- Obtain a deep understanding of all general merchandise categories including the unique selling points of each category.
- Drive and report on monthly online sales targets for each category within the general merchandise offering.
- Collaborate with the buying team to understand product ranges and unique selling points, and to influence range and listing decisions.
- Liaise closely with marketing teams to effectively market the general merchandise offering to drive sales and create excitement.
- Develop and implement merchandising strategies for the general merchandise offering, including category pages, banners, cross-sells, upsells, and promotions.
- Manage and lead a general merchandise merchandising team, providing coaching, feedback, and performance management.
- Analyze and report on sales performance, customer behavior, and market trends for the general merchandise offering, and identify opportunities for improvement.
- Ensure the general merchandise offering is compliant with relevant policies, standards, and regulations.
- Evaluate regularly competitor activity and best practices in the general merchandise space, and benchmark against industry standards.
- Stay abreast of the latest developments and innovations in the general merchandise sector and identify new opportunities for growth and differentiation.
Qualifications and experience:
- Degree or Diploma in Business, Sales, Marketing, Supply Chain, or a related field – (essential)
- +5 years’ experience in Dcomm buying, category management or sales role, with demonstrable experience with General Merchandise in a large retail organisation – (essential).
- Strong proficiency in MS Office 365 with advanced Excel skills – (essential)
- Individual with a keen eye for detail, strong communication skills and ability to engage with customers in a professional manner, whilst driving a team to support the goals – (essential)
- Experience in a retail / Digital Commerce environment – (desired).
Key competencies and work ethic:
- Team leadership - Able to lead, motivate and develop team members.
- Team player - Able to work and contribute towards creating a positive team spirit and morale.
- Analytical with strong problem-solving skills - Quickly grasps, organises and evaluates relatively complex data to identify trends/problems and their causes. Generates feasible solutions to achieve goals and develops decision criteria considering relevant factors.
- Accurate and methodical - works in a systematic manner, effectively distributing and delegating tasks to ensure delivery and accuracy and initiates action to correct quality concerns.
- Assertive with good influence - Vocal when issues arise and takes action to resolve concerns. Able to influence stakeholders to an appropriate and specific course of action.
- Flexible thinker - able to think outside the box and apply sound judgement to come up with feasible solutions for improving work performance.
- Customer focused - obsessed about the customer and delivering a digital enriched customer journey experience.
- Accountability - Self-motivated and driven with strong integrity. Takes accountability for actions and mistakes.
- Strong communications skills - able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with senior stakeholders.
- Planning and organising - including planning, deadline management and attention to detail. Is highly organised, with a focus on execution, quality and improving processes.
- Output orientated - Drives delivery of outputs on time and to standard within the team. Efficiently manages deliverables in a high-volume environment.
- Build stakeholder rapport - able to build rapport and relationships with key internal and external stakeholders, including leadership teams
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
