Location: Arlington,Washington,United States
Starting Wage: $17.15/hr.
Company Standards
At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Provides attentive and friendly service to customers.
- Has a thorough knowledge of the craft beers that we serve.
- Maintains a clean bar top, keeping bar clear of any dirty dishes or unclean surfaces, and pushes in an unused bar stools.
- Assists guests in making beer selections based on their likes and dislikes and offers tastes of beers.
- Takes and fills orders from casino guests, and restaurant servers.
- Mixes proper ingredients using established proportions to prepare cocktails and other beverages, including espresso.
- Uses proper glassware and garnishes for beverages being prepared.
- Communicates menu offerings to guests as applicable.
- Maintains knowledge of drinks, beer, and special offers.
- Collects payment from guests and returns change in an accurate and timely manner.
- Operates, balances and reconciles cash till and Point of Sale (POS) sales as trained.
- Orders or requisitions liquors and supplies.
- Monitors consumption of alcohol by guests.
- Provides service of alcohol within the guidelines set forth by the MAST training program.
- Ensures all work stations are stocked, neat, clean and sanitary.
- Will be asked to work with the brewer and help fill kegs during down times.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
- May be required to serve guests in the dining room in absence of a floor server.
- Uses daily and weekly checklists to ensure consistency, cleanliness, and proper opening and closing procedures.
- Work nights, weekends and holidays as required.
- Performs other duties as assigned.
Qualifications
- Exceptional guest service skills required. Must be at least 21 years of age.
- Certificate from a college or technical/bartending school or one (1) year experience as a Bartender or equivalent combination of education, training and/or experience.
- Prior experience working in a lounge, bar, tavern or sit down restaurant.
- Prior experience in a casino or brewery environment desired.
- Must be able to lift and move heavy items (such as 180 pound kegs) on a regular basis.
- Prior cash handling experience desired.
- Point of Sales (POS) skills a plus.
Certificates, Licenses, Regulations
- Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
- Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
- Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally. Occasionally involves carrying, pushing, and pulling 40 to 65 pounds. Occasionally lifts and/or moves 180 pound kegs with assistance. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This is a 24 hour, 7 days a week work operation.
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