Justworks, Inc.
Senior Manager, Customer Support
🇺🇸New York City, New York, United StatesRemote available1 day ago
$140K – $161KSeniorFull Time
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Do you love building teams that show up for customers when it matters most?
At Justworks, Customer Support is not an afterthought, it is a core part of our product experience and a key differentiator for our business. Our team supports customers 24/7, helping both administrators and their employees navigate important moments with clarity, care, and urgency.
As Senior Manager, Customer Support, you will lead a team of Support Managers responsible for our Advocate teams, generalist teams serving both admin and worksite employee needs. You will oversee a distributed organization across two offices and fully remote teams across the US, including overnight and weekend employees. This is a highly visible leadership role for someone who knows how to build strong managers, scale support thoughtfully, and deliver a consistently excellent customer experience in a fast-moving environment.
You are a people-first leader and strong operator. You know how to bring structure to complexity, develop high-performing teams, and balance service quality, team health, and business goals. You care deeply about customers, communicate with clarity, and know how to lead through growth and change.
You are an experienced support leader who thrives in dynamic environments and knows how to lead at scale. You bring strong judgment, operational rigor, and a coaching mindset. You are energized by building inclusive, high-performing teams and motivated by the opportunity to shape a support experience that customers trust around the clock.
As a Senior Manager, Customer Support, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
The base wage range for this position based in our New York City Office is targeted at $140,000.00 to $161,000.00 per year.
#LI-Hybrid #LI-KC2
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.