Solutions Consultant - SaaS Workforce Management

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

As a Solutions Consultant at Trackforce, you’ll be a trusted advisor to prospective and existing customers. You will work closely with Sales and the broader Solutions Consulting teams to understand customer needs, design strategic solutions, and deliver compelling presentations and demos that showcase the value of our platform. This role blends technical acumen, business insight, and consultative storytelling to help clients achieve operational excellence and drive measurable results.

Key Responsibilities:

• Serve as the bridge between the technical and business teams, helping customers understand how our platform integrates with their systems and processes. 

• Partner with Account Executives throughout the full sales cycle, from discovery and qualification to product demonstration and technical close. 

• Uncover customer requirements through consultative discovery and align solutions to their pain points and objectives. 

• Lead engaging, customized solution demonstrations that communicate our value proposition to both technical and business stakeholders. 

• Translate complex workflows into Trackforce platform configurations, integrations, and implementation paths. 

• Conduct solution validation initiatives to support enterprise buying decisions. 

• Collaborate cross-functionally to influence product roadmap by surfacing market trends and customer feedback. 

• Support RFP responses, technical documentation, and security review processes as needed. 

Required Qualifications

• 4+ years in a Sales, Technical Sales, Solutions Engineering, Pre-Sales, or Solution Consulting role in a SaaS or enterprise software environment. Specific experience with Tracktik and Guardtek is a plus. 

• Ability to effectively present and communicate technical and business solutions to C-level, VP, and Director-level stakeholders. 

• Deep understanding of discovery techniques and solution mapping across multiple personas. 

• Strong problem-solving, storytelling, and solution design skills, with attention to detail. 

• Ability to collaborate effectively in a fast-paced, customer-focused environment. 

• English as the primary business language. 

• Business proficiency in German 

Working at Trackforce   At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.   Benefits We Offer ·        Hybrid work model ·        Paid vacation & paid sick leave ·        Private medical healthcare ·        Group life insurance ·        Employee Capital Plans ·        MultiSport card ·        Lunch card ·        Reimbursement for glasses or contact lenses ·        Motivizer benefits platform ·        Free Calm Premium subscription ·        Employee referral bonus ·        Paid volunteer day ·        Recognition programs & wellbeing initiatives   #LI-Hybrid   At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.