SeniorFull TimeEN
Preparation of Temporary Laptops
• Re-image the temporary laptops to be used during this project
• Reach out to the end-users to explain the process
• Confirm with the end-users that all their data is saved in OneDrive
• Deliver and configure the temporary laptops for the end-users and allow for data synchronization.
• Collect the end-users’ laptops to start the re-imaging process
Re-imaging Process
• Apply the approved Golden Image.
• Use the approved naming convention.
• Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards.
• Ensure newly imaged devices are successfully reporting to In-tune
• Ensure newly imaged devices are compliant as per Intune configured security policies.
• Liaise with the relevant patching team to ensure newly imaged devices are having the latest OS and third-party application patches.
• Ensure newly imaged devices have endpoint central agent and can be successfully managed by endpoint central.
• Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct active directory OUs.
• Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process.
• Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process.
• Update the asset management module with the new records.
• Update the asset tags on the re-imaged laptops.
Data Backup & Restoration
• Check and ensure local data backup before re-imaging for all endpoints.
• Liaise with the end-users to ensure their data is saved in OneDrive.
• Restoring end users’ data and verifying accessibility post imaging.
Post Re-Imaging Activities
• Follow up with end-users to confirm successful functionality.
• Address any post-reimaging technical issues in coordination with the Operation team.
• Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis.
• Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis.
• Liaise with the relevant team to share the endpoint central report of the newly imaged devices on a weekly basis.
• Liaise with the relevant team to share the patching reports on a weekly basis.
• Weekly progress report detailing the completion status and any challenges encountered.
