: As a
Customer Lifecycle Consultant within Bank, you will play a crucial role in
guiding customers through their banking journey. You will ensure that clients
receive exceptional support and personalized advice from the moment they open
an account and throughout their relationship with the bank.
Requirements
Job
Requirements:
-
Minimum of 2-3 years of experience in customer service or a similar
role within the UAE.
-
Prior experience in the banking or financial services industry,
especially in an Islamic banking setting.
-
Excellent communication and interpersonal skills.
-
Strong organizational abilities and attention to detail.
-
Familiarity with CRM systems and the Microsoft Office Suite.
-
Bilingual proficiency in English and Arabic preferred.
Benefits
Required
Qualifications:
-
Bachelor’s degree in Business Administration, Finance, Marketing,
or a related discipline.
-
Certification in customer relationship management or a related
field is an advantage.
-
A solid understanding of Islamic banking products and principles is
highly preferred.
Key
Performance Indicators (KPIs):
-
Customer satisfaction and loyalty scores.
-
Successful onboarding of new customers and reactivation of inactive
accounts.
-
Customer retention and growth metrics.- Timeliness and
effectiveness in resolving customer inquiries.
Meeting
and exceeding individual and team performance targets related to customer
lifecycle management
