Company Description
At Catch Vibe Voice, we believe every customer interaction is an opportunity to create a meaningful connection. Our team is dedicated to delivering professional communication solutions while fostering a positive and growth-oriented workplace culture. We value collaboration, strong communication, and individuals who are passionate about providing exceptional customer experiences.
Job Description
Catch Vibe Voice is seeking a professional and customer-focused Call Center Representative to support our growing operations in Hartford, CT. In this role, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a smooth and positive experience with every interaction.
This is an excellent opportunity for individuals who enjoy communication, problem-solving, and working in a fast-paced team environment.
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Provide accurate information regarding services, processes, and customer inquiries
- Resolve customer concerns efficiently while maintaining a positive experience
- Maintain detailed and organized records of customer interactions
- Collaborate with internal departments to ensure customer satisfaction
- Meet daily and weekly performance goals while maintaining quality standards
- Support a professional and team-oriented work environment
Qualifications
- Strong verbal and written communication skills
- Excellent listening and interpersonal abilities
- Ability to multitask and remain organized in a fast-paced setting
- Problem-solving mindset with attention to detail
- Professional attitude and customer-oriented approach
- Basic computer and data entry skills
- Ability to work both independently and collaboratively within a team
Additional Information
- Competitive salary
- Growth opportunities within the company
- Supportive and professional team environment
- Skill development and ongoing training
- Stable full-time position
- Modern and collaborative workplace culture
- Opportunity to build long-term professional experience
