

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.
Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.
Learn about our company culture directly from our team.
YOU
As an Associate Inside Sales Representative, you will assist the Inside Sales department by data entering all email and faxed orders onto the computer, then communicating with the customer on product availability and providing order confirmation. You will be responsible for servicing the customer by handling all types of customer problems and requests as well as processing orders. You will be training on our products to answer customer questions as well.
WHAT YOU’LL BE DOING (% of Time)
Handle customer inquiries and requests: Process orders, answer inquiries, and help solve issues that are received via phone or email. Compile and sort emails and digital orders according to priority. Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution. Verify customer information is correct. Input customer sales order by inputting alphabetic and numeric information into order entry system. (60%)
Communicate with customers by phone and email their order confirmation with unit price, shipping dates, and any anticipated delays. Inform Operations and other departments of pertinent information about the order when necessary. (30%)
Escalate customer issues to Department Leadership Team as needed to properly resolve issues. Maintain customer confidence and protect operations by keeping information confidential and professional. Help with additional duties as determined by management and as needed and as skills develop. Continue to learn and grow within role and take on new challenges toward next levels. (10%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:
Minimum Qualifications
Preferred Qualifications
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORK ENVIRONMENT
This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.
TRAVEL
This job does may require domestic travel up to 5%.
WORK STATUS & LOCATION
This full-time non-exempt position is located in Riverside, CA.
RELOCATION
Relocation is not available for this position.
PAY
$20.91 - $31.39 / hour
REWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.
In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.
Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates.
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Company: Simpson Strong-Tie Company Inc.