Job Description Summary
Generator & Electrical Systems Product Service Pole Leader – Asia is responsible for leading, inspiring and guiding a dynamic high-performing engineering team that delivers timely technical issue resolution, robust root cause analysis, and high-quality customer communications in support of global and regional engineering priorities. This role drives a strong culture of safety, accountability, quality, urgency, and continuous improvement while ensuring alignment with enterprise technical depth strategy and the needs of Asia pole.
This role is accountable to delivering industry-leading solutions for Generator & Electrical Systems challenges, serving customers across the globe. Success in this role means forging impactful partnerships with Region Leadership, Engineering, Operations, Project Management, Commercial and Sales, OneFieldServices, Sourcing, and Quality teams. This role will be accountable to cultivate and empower a talented, multi-disciplinary team—driving innovation, elevating performance, and consistently exceeding customer expectations
Job Description
Roles and Responsibilities
1. Lead and Develop a World-Class Engineering Team
- Recruit, develop, coach, and inspire a high-performing regional engineering team aligned with the organization’s Purpose, Vision, and Mission.
- Foster a one-team culture centered on talent development, innovation, collaboration, safety, quality, and urgency.
- Champion adherence to standard work and create an environment that enables team success by removing barriers and simplifying work across the GE Vernova network.
- Own succession planning, performance reviews, and ongoing talent development for team members.
- Recognize and celebrate strong performance and contributions that go above and beyond expectations.
2. Set and Execute Regional and Global Priorities
- Establish, communicate, and drive team priorities and standard work aligned with Asia pole and global engineering objectives.
- Own the operating rhythm for the pole, ensuring effective coordination with other poles to standardize practices and share best approaches.
- Monitor and manage schedule and budget performance for root cause analyses, bowler metrics, countermeasures, and key performance indicators, including ER and QRC ownership, responsiveness, and quality.
3. Drive Engineering Request (ER) Excellence
- Lead the team to provide prompt, high-quality resolution of ER cases, including escalated, high-impact, and backlog items.
- Promote a culture of urgency, accountability, and responsiveness to support customers with a lean and quality-focused mindset.
- Own weekend and holiday duty phone support coverage, including development of the support schedule to ensure appropriate global time zone coverage.
- Support escalations within the pole and drive accountability with other engineering functions to ensure effective case ownership and resolution.
4. Lead Root Cause Analysis and Technical Excellence
- Oversee and participate in RCA technical reviews and serve as approver for RCA functional reviews within the pole.
- Ensure rigorous root cause investigations are completed with appropriate corrective actions and follow-through.
- Drive excellence in technical problem-solving and continuous improvement, with a strong focus on quality, speed, and ownership.
- Encourage strong subcase accountability and coordination across functions to resolve complex technical issues effectively.
5. Strengthen Customer and Cross-Functional Relationships
- Coordinate preparation for user conferences and support direct customer engagement as needed.
- Own approval of technical communications prior to customer release to ensure clarity, quality, and technical accuracy.
- Build deep relationships with key horizontal interfaces, regional customer service engineering leaders, and other pole leaders to improve collaboration and simplify work.
- Share best practices across poles on communications, people leadership, and process improvement.
6. Support Strategic Team and Network Development
- Develop and execute strategic pole development plans aligned with the global technical depth and talent development strategy.
- Track progress against development objectives for the team and individuals.
- Break down organizational barriers to enable team and network success across the GE Vernova organization.
- Contribute to a culture of recognition, engagement, and continuous learnin
Basic Qualifications
- Bachelor's Degree in engineering from an accredited university or college
- People/Staff management experience
- A minimum of 8 years of generator/electrical systems engineering experience or related technology
- Proven ability to motivate others and achieve results within high tech matrix environment
- Written and spoken fluency in English
Desired Characteristics
- Strong organizational skills
- Demonstrated capability in leading a matrixed global organization
- Experience interfacing with customers
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Humble, open, collaborative, and continuously learning … servant leadership mentality
- One Team mentality, leading horizontally to support our customers despite internal hurdles
- Six Sigma DMAIC, TOPS 8D, or other Root Cause techniques
- Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
- Comfortable dealing with ambiguity, uncertainty with willingness to be challenged
- Experience and willingness to travel to customer sites when such need arises
Additional Information
Relocation Assistance Provided: No
