Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
- The People & Organization Coordinator (US) supports QVC, and will support for a variety of administrative and clerical tasks for the People function at the site and corporate level. Working directly with the local People & Org team, Team Members, Team Member Relations, Talent Acquisition, and Operations Leadership teams to facilitate successful execution of People initiatives and events. In this role, you will coordinate and implement all team member experience events (i.e. New Hire Orientation, Wellness and Benefits events, Open Enrollment, and site Team Member Engagement with all People & Org initiatives.)
Where You'll Work
- This role is onsite and will require you to work from our QVC Suffolk, VA site daily. Relocation assistance is not available for this role. This position is onsite Monday - Friday, 8 AM - 4:30 PM.
What You'll Do
- Provide initial policy interpretation guidance to team members, escalating to People Partner, People Manager, Payroll or TMS as needed. (Types of Policies include LOA, Attendance, Benefit queries etc.)
- Performs a variety of clerical duties to include maintaining team member files and records in compliance with records retention. Fulfilling correspondence needs with team members, creating letters and documents, data entry, filing, photo copying, opening/distributing mail, and other administrative related duties, as assigned.
- Maintain new hire orientation and onboarding, including databases.
- Under direction of People Team Manager or People Team Partner, generate and collate appropriate reports around team member relations topics – performance, attendance etc.
- Escalate paycheck discrepancies to Leader or Payroll team as needed. Works as support to assist in receipt and distribution of Payroll checks.
- Leads site Wellness activities that relate to company benefits within the site. Support department projects and initiatives as needed through understanding of People function's mission and objectives.
What You'll Bring
- Minimum 3 years' relevant experience in a combination of Customer Service or Human Resources.
- High school diploma required.
- Demonstrated Leader of Self with the ability to work in an environment which demands strong deliverables. Comfortable in a multi-task environment with frequent interruptions and short deadlines, and sometimes a high degree of pressure.
- Coordinate many activities with multiple components requiring independence, and minimal follow up for execution. Highly organized and detail oriented.
- Excellent communication and interpersonal skills are necessary to interact with all levels of the business in person or by phone, with a presentation of professionalism.
- Excellent working experience with computer software and databases.
- Maintain a view of the business situation when making decisions.
- Work with confidential information and recognize the sensitivity needed when handling that information.
- The ability to work within a flexible schedule on an ad-hoc basis which may include events with early morning or late evening.
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Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
