We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Director of Engineering & Security sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
The Director of Engineering & Security is responsible for implementing and supervising all aspects of property’s and equipment preventative maintenance and repairs programs as well as overseeing the property’s security operations while working with all departments to promote a safe environment. The Director of Engineering is responsible for monitoring life safety and utility systems and ensuring compliance with company, local, state and federal codes and regulations. In that capacity, the Director of Engineering & Security is responsible for protecting the company’s assets and the safety of the employees and guests alike. The Director of Engineering & Security is responsible for ensuring the maintenance and the general upkeep of the entire property.
The role’s primary responsibility is to drive results through their entire department. In this role, the Director of Engineering & Security is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals.
Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.
The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.
Job Description
Work is performed both inside and outside. Outside work can be performed in rain and warm temperatures. Work is also performed in both guest contact and non-guest contact areas.
Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment. Work involves using various tools, including tools that may be considered dangerous. Protective equipment and clothing will be required. Proper safety precautions specified by the tool manufacturer and/or OSHA must be followed.
Work may involve high voltage equipment and electric panels. Proper safety equipment includes but is not limited to the use of gloves that must be worn, at times for an extended period. All applicable OSHA and national and local electrical codes must be adhered to.
Physical Demands
- The employee is frequently required to lift and/or move up to 50 lbs., and to move objects up to 100 lbs.
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
- The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.
Education and Experience
- At least ten years of related experience required.
- Previous experience in a hotel property or service industry preferable.
- General knowledge of qualified trade such as HVAC, electrician or plumber, carpentry is desirable.
- Bachelor’s degree in Engineering or equivalent required; Master’s degree in Engineering or equivalent preferred
- Understanding of and previous experience in a union environment a plus.
Principle duties and responsibilities (Essential Functions) include:
- Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
- Implement and supervise the preventative maintenance of Mechanical/Electrical areas, Public areas and Guest Rooms per established standards and schedules.
- Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
- Process purchase requests for items needed by the Engineering department.
- Manage projects as needed. Manage contractors while onsite, supervise work as needed and make sure work was properly performed and the job site is left clean.
- Ensure the building exterior is clean and well maintained.
- Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
- Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.
- Perform maintenance and repairs on malfunctioning systems and equipment.
- Order, receive supplies and maintain inventory of supplies and operating equipment.
- Review guest satisfaction survey results with employees and respond to all guests’ questions and complaints in a courteous and timely manner.
- Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed.
- Maintain high standards of personal appearance and grooming.
- Perform any other job-related duties as assigned.
- Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.
- Work with the General Manager to develop the Capital budget.
- Develop and implement an Energy Saving plan.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast. Adjust schedules throughout the week to meet business demands.
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
- Manage the department’s operating budget and develop the annual capital budget.
- Achieve budgeted revenues, control labor costs and expenses.
- Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Actively participate and advise in the budget, forecasting processes, and the development of the capital expenditure goals.
- Interview, hire, train, and promote the Engineering staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate.
- Coach and train the Engineering department leadership team and hold them accountable for their performance. Ensure they do the same for their respective teams.
- Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
- Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
- Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
- Utilize and collaborate with resources across different departments and corporate office.
- Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.
- Focus on the mission and well-being of the departments, hotel and company.
- Lead by example and operate with integrity and respect.
- Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
- Must be skilled in HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping.
- Must be Knowledgeable of local, state and federal regulations and safety standards.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hotel and hospitality industry.
- Proficient with Microsoft Word, Excel and PowerPoint.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
$130k - $140k base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
