$45,461 – $58,800Full TimeEN
As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.
To learn more about Macomb County benefits click here
CLASSIFICATION TITLE:
Client Support TechnicianSALARY:
$45,461.00 - $58,800.00DEPARTMENT:
Information TechnologyOpening Date:
05/13/2026Closing Date:
05/20/2026 12:00 a.m.FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The start time for this position is currently 8:30 a.m.
GENERAL SUMMARY
Under direction, is responsible for the overall support and maintenance of technology requests; provides help desk support to end users and assists in supporting network, hardware, and systems activities related to the overall support of the information systems.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provides technical assistance to support technology projects and adheres to schedules as prepared by Project Managers, Supervisors, Division Managers and/or other project coordinators.
Assists in the performance of systems analyses, evaluation and maintenance of various systems.
Provides estimates as requested for project hours, duration and costs, as well as budgetary projections.
Provides direct support of help desk requests and performs troubleshooting, logging all requests and troubleshooting into service desk tool.
Conducts the gathering of quotes and estimates related to hardware and/or software purchases.
Trains staff to use hardware and/or software as directed.
Assists Macomb County Department of Information Technology staff on security implementation and compliance, disaster recovery, data back-ups and redundancy, VoIP systems, and or other technology systems.
Assists in the evaluation of workstations, end-point devices and any other peripheral devices that may be needed by the client community and/or IT.
Ensures compliance with Macomb County Department of Information Technology policies, procedures, and standards; suggests changes and/or enhancements as necessary.
Ensures receiving and computer room environment(s) and staging areas are secure, neat and orderly.
Places, tracks and documents service calls to third-party service providers for network, workstations and end-devices; resolves issues and documents resolution with assistance of third party vendors.
Maintains spare parts and supply inventory levels to ensure product availability.
Coordinates equipment maintenance with designated providers and works cooperatively with third-party service providers as required to ensure system up-time and reliability.
Operates an automobile for authorized travel in performing assigned duties.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
High school diploma or a certificate of successful completion of the General Educational Development test
Required Education and Experience
Minimum of two (2) years of maintenance and system administration experience
Required Licenses or Certifications
Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Modern office procedures, methods and computer equipment
Skill in:
Organizational ability and initiative
Ability to:
Interpret technical computer procedures and instructions
Work on several projects simultaneously
Work well in a team environment in order to facilitate problem identification and resolution as well as conveying knowledge and training
Establish and maintain effective working relationships with co-workers and staff in other departments, such as elected officials, administrators, department heads, staff, union officials and the public
Work in an environment which embraces the county’s Dignity Campaign
Effectively speak, write and understand the English language
Effectively speak, write and understand a language other than English is preferred
Understand and carry out oral and/or written instructions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Work independently
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Work Environment
Office or similar indoor environment: F/C
Outdoor environment: N/S
Street environment (near moving traffic): N/S
Construction site: N/S
Confined space: O
Exposures
Individuals who are hostile or irate:N/S
Individuals with known violent backgrounds: N/S
Extreme cold (below 32 degrees): N/S
Extreme heat (above 100 degrees): N/S
Communicable diseases: N/S
Moving mechanical parts: N/S
Fumes or airborne particles: O
Toxic or caustic chemicals, substances, or waste: N/S
Loud noises (85+ decibels): N/S
Blood Borne Pathogens: N/S
PHYSICAL DEMANDS
Balancing on even or uneven surfaces/ground: F/C
Bending (forward or backward bending at the waist): F/C
Climbing up or down stairs, ladders, scaffolding and platforms: O
Crawling (moving about on hands and knees): O
Inspecting in confined spaces: O
Digging: N/S
Driving on sealed and unsealed roads: O
Grasping, gripping, holding, clasping with fingers or hands: F/C
Kneeling to work at low levels: O
Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C
Lift/Carry/Move objects from one level/position to another:
Up to 10 pounds: F/C
Up to 50 pounds: F/C
More than 50 pounds: N/S
Over 100 pounds: N/S
Push/Pull objects away from or towards the body: F/C
Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): F/C
Sitting in a seated position during the task performance: F/C
Standing in an upright position without movement: F/C
Walking considerable distances in the facility on multiple surfaces: O
Running considerable distances in the facility on multiple surfaces: N/S
GENERAL REQUIREMENTS
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.
Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
The Technical, Professional and Officeworkers Association of Michigan (TPOAM) - Information Technology Employees Association bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.
