Business Operations Analyst

What you can expect

In this role, you will support strategy alignment through revenue forecasting, reporting, and data quality management. You will partner with teams across Sales, Marketing, Product, Finance, and Operations to deliver insights that support planning and performance. The role focuses on building scalable reports and processes that contribute to growth, retention, and informed decision-making in a global environment.

About the Team

The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.

Responsibilities

• Supporting forecasting, budgeting, and P&L analysis by preparing models, tracking performance vs. plan, and partnering with FP&A and Online teams.

• Preparing QBR and executive reporting materials by compiling data, analysis, and insights that highlight performance, risks, and opportunities.

• Analyzing MRR, churn, CAC/LTV, funnel performance, pricing, and customer behavior to identify trends, drivers, and actionable insights.

• Partnering with Product to track and report on roadmap initiatives, KPIs, ROI, and customer impact through data analysis.

• Supporting improvements in online conversion, onboarding, retention, and upsell by analyzing lifecycle performance and testing results.

• Maintaining Salesforce data accuracy and building KPI dashboards and reporting frameworks to support ongoing analysis and decision-making.

• Supporting Go-To-Market programs, launches, and operational processes through reporting, analysis, and cross-functional coordination.

What we’re looking for

• 5+ years in Business Operations, Revenue/Go-To-Market Ops, Product Ops, or Analytics, ideally in SaaS or eCommerce environments

• Be an excellent communicator with experience preparing clear, concise reports and data summaries for cross-functional teams and leadership

• Have advanced SQL skills and experience with BI/CRM tools such as Salesforce, Tableau, or Databricks to extract, analyze, and visualize data

• Have proven experience collaborating with cross-functional teams in dynamic environments to deliver insights and support decision-making

• Be an analytical thinker with solid business acumen, skilled at structuring ambiguity, analyzing complex problems, and delivering actionable insights to support business goals

Salary Range or On Target Earnings:

Minimum:

$76,800.00

Maximum:

$186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/19/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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