Sales Operations Specialist

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.

Job Title: Sales Operations Specialist

Location: Brisbane/Sydney(Office)

Employment Type: Full-time

The job  

The Sales Operations Specialist for the APAC region plays a critical operational leadership role in driving sales efficiency, data integrity, and technological enablement across multiple markets. This position acts as the primary administrator and subject-matter expert for the regional sales tech stack, providing insights, reporting, and process optimization to support commercial decisions and revenue execution. The role combines hands-on technical management with strategic business partnerships, ensuring accurate ACV data, robust pipeline governance, alignment with global sales objectives, and data integrity/hygiene within Salesforce.

The ideal candidate would have 4+ years of experience in Sales Operations or a related sales support function, preferably within a high-growth SaaS environment, and possess deep proficiency in Salesforce administration coupled with an analytical mindset for optimizing sales processes.

Key Responsibilities 

SalesTech Ownership and Enablement

·        Act as a primary administrator of our Sales Tech stack, including CRM systems (Salesforce) sales engagement tools and sales automation platforms.

·        Troubleshoot system issues and lead implementation of improvements.

Data Integrity & Reporting

·        Own CRM data governance across the full revenue lifecycle.

·        Ensure ACV data is accurate, reliable, and actionable.

·        Manage, integrate, and optimise the licensing record.

·        CRM Data hygiene and confirming records are correctly populated with all required data and files.

·        Ensuring lead allocations are correctly allocated, managed, and moved through the lead cycle.

·        Support with account compliance matching for E2Open.

·        Review record activity to maintain pipeline funnel.

Processes & Team Efficiency

·        Support the design and documentation of cross-functional revenue workflows.

·        Identify and implement improvements that reduce manual work and increase sales efficiency and execution.

·        Manage internal sales documentation like quotes, acceptance letters, and customer master data forms.

·        Where required populate Docusign templates for signature to senior management. 

Training, Enablement & Support

·        Deliver documentation, training and ongoing support to drive strong CRM and sales tools for adoption.

·        Support internal professional development and enablement initiatives.

·        Assisting with any additional projects/tasks, etc. not limited to existing daily duties.

Requirements 

• 4+ years of experience in Sales Operations or a related sales support function, preferably in the SaaS industry and a solid understanding of subscription-based business models.

•  Familiarity with CRM systems (preferably Salesforce).

• Confident, driven, and dynamic individual with exceptional interpersonal skills.

• Demonstrated ability to manage time effectively and prioritize tasks.

• Strong team player with excellent planning skills.

• Proficient in numerical analysis.

• Possesses strong problem-solving and objection resolution capabilities.

• Presents oneself in a professional and engaging manner.

• Consistently maintains punctuality.

• Exemplifies attention to detail.

• Proficient in effective and professional communication.

• Excellent communication and relationship-building skills.

• Ability to work independently and meet performance targets.

• Experience in the construction technology sector is a plus

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.