Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technologyESM LEAD
The ESM Lead is a Client Facing role working across multiple key processes defined under the ITIL framework. Its goal is to provide management an oversight to across the full ITIL stack, to drive operational effectiveness, efficiency and governance of the ITIL processes to ensure business continuity. This role encompasses the implementation, execution and continuous improvement of the Service Management(SM) Processes.
The ESM Lead is a customer facing role in support of the SMO and Account team. They will provide the customer with a single point of contact to the Enhanced Service Management Team. The ESM Lead works with the Account Leadership Team and will provide them with a single view into the Service Management deliverables.
The ESM Lead will have the appropriate level of authority to maintain the compliance and success of the ITIL processes.
The successful candidate will be managing the delivery of ITIL services across multiple vendors and resolution groups.
The candidate will work closely with the SMO team, Service Delivery Managers, Assigned Service Providers (internal and external) and Client representatives.
They will possess comprehensive knowledge of the delivery organization and will be able to navigate quickly through the various organizations to resolve incident handling issues and/or problems escalated to their attention.
Responsibilities:
Qualifications / Experience & Skills Requirements
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.