Senior Account Executive, New Logo, Retail and Manufacturing, Switzerland

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a motivated, results-oriented sales professional excited about opening new opportunities for Genesys within the Retail and Manufacturing sectors in Switzerland?
If you’re passionate about Customer Experience (CX), experienced in enterprise software sales, and energized by building new business and lasting customer relationships, we’d glad to connect with you.

About the Role:
As a Senior Account Executive (New Logo) with Genesys, your mission is to drive revenue growth by securing new business in the Retail & Manufacturing industries. You’ll play a key role in Genesys’ expansion within this region by creating, developing, and closing new logo opportunities. This role is centered on prospecting and positioning Genesys as the solution of choice for large enterprises, building relationships with key stakeholders, and aligning customer needs with our innovative CX solutions.

Key Responsibilities:

• New Logo Acquisition: Proactively identify, engage, and close new logo opportunities in the Retail & Manufacturing sectors, positioning Genesys as a transformative partner.

• Consultative Selling: Leverage your understanding of complex enterprise sales to develop tailored solutions that address customer challenges and showcase Genesys’ value.

• Sales Strategy: Develop and execute account and opportunity plans, ensuring a well-organized and strategic approach to every sales engagement.

• Cross-functional Collaboration: Work closely with Solution Consulting, Marketing, and other teams to ensure smooth transitions and robust support throughout the sales cycle.

• Relationship Building: Establish trusted relationships with economic buyers and decision-makers, becoming a go-to advisor who aligns Genesys solutions with their business goals.

• Revenue Growth & Pipeline Management: Maintain a strong pipeline of opportunities, accurately forecasting and reviewing sales progress with senior leadership.

• Networking: Foster partnerships with consultants, technology, and transformational partners to increase Genesys’ reach and execution capacity within key accounts.

What We’re Looking For:

• Industry Expertise: In-depth knowledge of the Retail & Manufacturing industries in Switzerland, with a proven track record of success in these sectors. Including an existing network to tap into.

• SaaS & Enterprise Software Background: 8+ years of B2B experience selling complex enterprise software, especially SaaS, with a history of meeting or exceeding revenue goals.

• Consultative Sales Approach: Ability to understand customer pain points and articulate the value of Genesys solutions, positioning our products effectively within new accounts.

• Experience in New Logo acquisition: Candidate understands the tactics to apply for effective prospecting to land new logo wins

• Team Player & Leader: Strong collaborator who thrives in a team setting, helping drive success across cross-functional teams.

• Exceptional Communication: Proficient in German and English, with excellent presentation skills suited for engaging senior leadership.

• Travel-Ready: Willingness to travel as needed to support sales efforts.

​
Why Genesys?

• Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.

• Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.

• Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.

If you’re a driven sales professional who enjoys building new business and developing lasting client relationships, join Genesys and help transform Customer Experience in the Retail and Manufacturing industries across Switzerland.

Don’t have time to apply right now?  

Save this job.

Leave your details and we’ll send you the relevant roles so you can review them and apply when it makes sense.

Takes less than a minute.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.