SeniorFull TimeEN
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job Summary
A senior technical professional responsible for supporting and delivering complex physical security operations within the Data Center environment. The Physical Security Enablement V role applies sound judgment, deep knowledge of security systems, and operational experience to support installations, guard operations, incident response, infrastructure maintenance, and compliance activities. This role operates with a high degree of independence within standard operating procedures and plays a key role in ensuring safe, secure, and audit‑ready data center operations.
Responsibilities
Work Orders
Supports complex work requests for security installations, de‑installations, and customer deployments
Manages non‑standard customer security requests and custom orders, coordinating internally and with vendors as required by scope and complexity
Tracks customer security ticketing orders to support reporting, compliance, and audit requirements
Develops and distributes Requests for Proposals (RFPs) for security infrastructure projects involving multiple vendors
Coordinates auxiliary security equipment and supports troubleshooting and repairs to minimize downtime
May assist with maintenance and troubleshooting of office‑based or supporting security systems where required
Incident Management
Responds to on‑site security incidents and events, including system failures, operational issues, and delays, applying sound judgment and established procedures
Coordinates security response activities with on‑site teams, security guards, and internal stakeholders during incidents
Completes incident reporting and contributes to root cause analysis for security‑related events
Applies deep understanding of the security incident decision matrix and coordinates incident declarations with the Equinix Operations Center (EOC)
Works with stakeholders to support Internal Incident Reports (IIRs) and Post Incident Reports (PIRs) where required
Facility / Infrastructure Maintenance
Supports complex security infrastructure issues involving Access Control Systems (ACS) and Video Management Systems (VMS), investigating and resolving system issues and condition reports in line with policies and standards
Provides subject‑matter input on preventive maintenance activities for security infrastructure, ensuring timely patching, updates, and system availability
Supports day‑to‑day operations of critical security infrastructure and system reliability.
Participates in customer‑facing security engagements, including negotiated audits, custom security solutions, and cage build initiations
Coordinates security asset inventory, including IP address management for security devices and systems
Vendor & Guard Force Management
Oversees day‑to‑day performance of site security guards and guarding vendors, ensuring alignment with site security procedures, post orders, and operational expectations
Acts as an escalation point for guard‑related issues, incidents, or performance concerns in coordination with site management
Supports onboarding, training alignment, and procedural compliance for guarding personnel as security requirements evolve
Coordinates guarding coverage requirements for special activities, incidents, audits, customer engagements, or infrastructure changes
Supports vendor activities associated with customer security buildouts and internal security infrastructure projects
Coordinates with site management teams to interface with third‑party auditors, supporting information requests for internal and external audits
Site Administration
Applies strong understanding of security processes, procedures, and quality controls to ensure deployments and guard operations meet published standards
Supports continuous improvement by recommending enhancements to methods, procedures, training materials, and post orders
Reviews, maintains, and updates security drawings, guard post documentation, and site‑specific security records
Collaboration
Provides operational and technical support to security stakeholders, including guard teams, during complex maintenance and security activities
Supports the development and delivery of training initiatives related to security systems, procedures, and guard operations for Data Center personnel
Works collaboratively with cross‑functional teams and coordinates security activities that may impact facility infrastructure or customer environments
Applies deep knowledge of security policies and standards to participate in multiple, concurrent security and infrastructure initiatives
Qualifications
Typically requires a Diploma and 4–6 years of equivalent work experience, preferably in physical security, data center operations, or critical infrastructure environments
Experience working with site security guards or guarding vendors, along with ACS/VMS platforms, incident response, and audits, is strongly preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.
