Role Purpose
The Sales Support / Operations Coordinator plays a pivotal role in supporting the sales organization by ensuring efficient operational execution, data accuracy, and process improvement. This individual works closely with field sales, broker partners, and internal teams to manage customer contracts, trade systems, reporting, item setup, and deduction reconciliation while driving process efficiency and operational excellence.
Essential Duties and Responsibilities
Customer & Sales Operations Support
- Serve as a primary operational partner to field sales and broker teams, providing proactive support to streamline customer-facing processes.
- Assess customer and internal requirements to prioritize workflows and enhance operational efficiency.
- Manage and optimize customer client portals to ensure alignment with business priorities and contractual requirements.
Trade & Sales Systems Administration
- Maintain accurate promotional plans, forecasts, and sales events in trade management systems.
- Conduct data verification and analysis to ensure system accuracy and support strategic decision-making.
Contract & Compliance Coordination
- Oversee customer contracts to ensure compliance with agreed-upon terms and internal policies.
- Collaborate with internal teams to facilitate audits, reporting, and continuous process improvements.
Item Setup & Lifecycle Management
- Coordinate the complete lifecycle of new item setups, ensuring documentation accuracy and timely delivery.
- Identify and resolve roadblocks to maintain seamless cross-functional operations between sales, supply chain, and finance.
Deductions Reconciliation
- Partner with finance and customer teams to research, reconcile, and resolve complex deductions.
- Analyze root causes and recommend process improvements to prevent recurring issues.
Reporting & Data Analysis
- Prepare and maintain regular and ad hoc sales and operational reports.
- Monitor key metrics, flag inconsistencies, and provide actionable insights to support management decisions.
Process Leadership & Cross-Functional Collaboration
- Identify opportunities for process enhancements to increase operational efficiency.
- Foster strong working relationships across internal teams, brokers, and external partners.
Qualifications
Education and/or Experience
Required:
- Bachelor’s Degree in Business, Marketing, Operations Management, or related field (or equivalent work experience).
- Minimum 2–4 years of experience in sales support, operations, or coordination within the CPG industry.
- Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting tools.
- Excellent interpersonal, written, and verbal communication skills.
Preferred:
- Experience with trade management systems (e.g., TPM, TMS) and POS data systems.
- Exposure to customer portals and cross-functional team collaboration.
- Familiarity supporting broker networks, sales operations, or logistics coordination.
- Analytical skills to interpret data and generate actionable business insights.
Competencies and Proficiency Requirements
- Attention to Detail: Produces accurate work with minimal errors.
- Time Management: Effectively prioritizes tasks and meets deadlines.
- Problem-Solving: Resourceful and solutions-oriented in dynamic environments.
- Team Collaboration: Builds strong relationships and contributes to team success.
- Customer Focus: Proactively supports internal and external partners to drive satisfaction.
- Process Improvement: Identifies operational inefficiencies and proposes solutions.
Scope
Financial/Budgetary Responsibility: None
Team Size: individual contributor, cross-functional coordination
Conditions of Role:
- Travel Requirements: occasional travel, if required by broker/distributor/field support
- Physical Conditions: Remote work environement
- Work Environment: Remote with frequent cross-functional collaboration across time zones.
Compensation and Benefits:
- $55,000 -$69,600 / year USD (commensurate with experience and location)
- Medical, Prescription, Dental, Vision Coverage
- Flexible spending accounts
- Disability coverage
- Life insurance
- Critical illness and accident insurance
- Legal and identity protection insurance
- Pet insurance
- Employee assistance program
- Commuter benefits
- Tuition assistance
- Adoption assistance
- 401(k)
- PTO
- Parental Leave
Hain Celestial is an equal employment opportunity/affirmative action employer. The Company does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, expression, genetic information, protected veteran status or any other characteristics protected by applicable federal, state, or local law.
If you need accommodations for any part of the employment process because of a disability, please send an e-mail to talent@hain.com or call 516-587-5000 to let us know the nature of your request. EEO/AA/M/F/Veteran/Disabled. #LI-MC1
