Primary Details
Time Type: Full time
Worker Type: Employee
• Auckland, permanent, full-time role
• Join our Digital Partnerships & Performance team
• Happy to talk flexible working
The Opportunity
- Opportunity to be involved in digital projects that support our Broker partners
- Get exposure to digital projects & underwriting
- Mix of digital, customer service and administration work
About QBE
- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As a Connected Product Support, you will:
- Provide first-line technical and business processing support to our partners in a fast-paced environment.
- Provide end-to-end transactional support to external Partners using QBE platforms and direct integrations.
- Offer first-line Broker support via phone, email, and other platforms, resolving partner inquiries quickly
- Manage business processing tasks, including policy administration and resolving unallocated cash issues within our digital platforms.
- Handle administrative tasks such as managing shared mailboxes and producing month-end reports, while working on automating these processes.
About you
You are:
- Proactive and enjoy using your initiative to learn and develop
- Excellent communication skills with a focus on customer service
- Ability to work collaboratively in a dynamic environment.
- Nice to have experience within insurance & interest in digital solutions
- A knack for simplifying complex processes & improving workflows
- Attention to detail and curiosity to investigate and resolve issues thoroughly.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Administration Management, Business Support, Collaboration Tools, Communication, Critical Thinking, Customer Value Management, Decision Making, Detail-Oriented, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Performance Management (PM), Prioritization, Risk Management
Application Close Date: 19/05/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
