JOB SUMMARY:
Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our guests. Responsible for accurate cash handling. Performs side duties including, but not limited to, answering the phone, bussing tables, washing glassware, cleaning work stations, expediting orders or running food. Adheres to Company drink recipes and standards. Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITIES:
- Mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures
- Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions. Suggestively sells and upgrades drinks (specialty, premium and call brands), appetizers, entrees and dessert menu items by providing specific and descriptive mouth-watering adjectives when describing each item. Completes Famous Dave’s sauce tour to every table every time. Observes Guests, practices the two- bite/two minute check back to ensure Guest satisfaction. Presents Guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
- Understands and uses the P.O.S. (point of sale) system to clock-in/out and process/input orders.
- Observes Guests, practices the two-bite/two minute check back to ensure guest satisfaction.
- Presents Guest check to each Guest for every transaction and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
- Practices teamwork, assisting other Team Members by running food, greeting other tables, pre- bussing, refilling beverages, providing assistance to other tables when necessary.
- Understands the role of serving alcohol responsibly, knows legal drinking age and the proper procedures for requesting identification. Asks anyone who appears to be 40 years of age or younger for their identification card. Monitors guests who are drinking alcohol using the traffic light (Red, yellow, green) system. Keeps the MOD informed of anyone who may be intoxicated or reaching the point of intoxication.
- Completes assigned cleaning dutiess
QUALIFICATIONS (Please indicate if required or preferred):
Education:
- High School graduate or equivalent preferred
Experience:
- Previous bartender or restaurant experience preferred
Skills/Competencies/Certifications:
- Reading, writing, basic math and superior communication skills required
- Understanding of federal, state, and local liquor laws required
- English language and professional communications skills are required
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have problem solving abilities, be self-motivated, and organized
- Commitment to quality service, and food and beverage knowledge
- Handles multiple priorities; work under stress and exercise good judgment
PHYSICAL REQUIREMENTS:
Activity
Frequency *
Comments (i.e. max #. lbs, % of
Activity
Frequency *
Comments (i.e. max #. lbs, % of time)
Balancing
Infrequently
Pulling
Infrequently
Carrying
Daily
25+ pounds
Pushing
Infrequently
Climbing
Infrequently
Reaching
Daily
High shelves
Crawling
Infrequently
Reach Above Shoulder
Daily
High shelves
Crouching
Daily
Low shelves
Repetitive Foot Movement
Infrequently
Depth Perception
Infrequently
Repetitive Hand Movement
Hourly
POS system
Fine Manipulation
Infrequently
Seeing
Hourly
Grasping
Daily
Sitting
Infrequently
Handling
Hourly
Speaking
Hourly
Hearing
Hourly
Standing
Hourly
Shifts of 8+ hours
Kneeling
Daily
Stooping
Daily
Lifting
Daily
25+ pounds
Walking
Hourly
Shifts of 8+ hours
Mixing
Infrequently
Twist
Hourly
* Frequency: hourly / daily / weekly / occasional / infrequently
Environmental
Condition *
Comments
Inside/Outside
Variable
Restaurant environment, freezer, ovens; Outside to take out trash
Cold/Heat
Variable
Restaurant environment, grill, freezer, ovens; Outside to take out trash
Wet/Dry
Variable
Restaurant environment
Noise/Vibrations
Variable
Restaurant environment
Hazards
Variable
Restaurant environment: knives, grill, fryer
Fumes/Dust/Odor
Variable
smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer
* Condition: normal / none / extreme / variable
Other Factors
Comments
e.g. travel
Up to 15%. May deliver full service catering.
