The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meet and greets patients; answers patient calls; identifies and clarifies patients' needs and desires and ability to recognize and direct immediate health concerns, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. In addition to front office tasks, the PAR with MA duties escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, proficient in adult and pediatric immunizations and prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.
Essential Duties:
- Registration Process /Check In Process 1. Acts as the positive “face” of the Health Center as the main point of contact for participants and families 2. Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions 3. Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy 4. Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate 5. Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed. 6. Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls. 7. Maintain all delegated worklists (tasks) through the electronic medical record 8. Effective, efficient, and safe use of equipment. 9. Handles patient requests and questions appropriately 10. Provides benefit plan and eligibility information to participants, providers, unions, employers, and others 11. Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures. 12 Performs duties as care coordinator when assigned.
- Medical Assistant Duties 1. Determines patient care needs and directs patients accordingly. 2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. 3. Prepares and administers adult and pediatric immunizations according to provider’s orders 4. Prepares patients for examinations. Obtains and records vital signs 5. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected. 6. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. 7. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 8. Assists the physician with exams and procedures. 9. Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor. 10. Schedules patient appointments.
- Performs other duties as assigned.
Required Qualifications:
- Req High School or equivalent
- Req Specialized/technical training Graduate from an accredited Medical Assistant Diploma/Certificate Program required.
- Req 0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
- Req Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff.
- Req Knowledgeable in Electronic Health records, and various computer programs such as word, and excel.
- Req Must have excellent communication skills, including the ability to speak, read and write English/Spanish proficiently.
- Req Must be comfortable with computers and medical terminology.
Preferred Qualifications:
- Pref 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
- Pref Emergency Medical Technician Valid EMT Certification
Required Licenses/Certifications:
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $21.00 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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