POSITION SUMMARY
Building Support Rovers provide highly-visible, alert and vigilant concierge, loading dock and
security- related services on a roving basis at designated locations at the Properties
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $25.00/hr
RESPONSIBILITIES
- Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
- Recognize and greet Client’s senior management when they visit the building
- Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms
- Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
- Manage lines during rush hours by registering parties entering the building using mobile devices
- Handling queries, complaints, and requests via phone, email and general correspondence
- Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
- Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
- Communicate with tenants to assist with visitor access
- Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
- Preprint and organize entry badges/passes for large group events
- Provide clear instructions for entry and ensure understanding of such instructions
- Help guests and visitors with bags and luggage
- Answer questions regarding the building, campus amenities and the surrounding neighborhood
- Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
- Monitor lobby cleanliness
- Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
- Manage mail, package, and food deliveries per building protocols
- Conduct customer experience huddles with Client’s management personnel
- Enter work orders as authorized by Client’s authorized representatives
- Provide additional related services as requested by Client
- Monitor and control access to the building
- Provide coverage between posts for breaks
- Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
- Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives,
- Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
- Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
- Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
- In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate
- Work is typically based indoors and or outdoors, around a busy multi-building environment subject to frequent interruptions.
QUALIFICATIONS
Must have one of the experience requirements below.
- Must have a minimum of 5 years of security experience and/or a minimum of 5 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards.
- Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
- Be a U.S. Citizen with a social security card and a valid driver's license
- Must meet all medical and physical standards and satisfactorily complete background checks and drug screening
- Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license
- Current CPR/AED/1st Aid Certification
- Write and speak clearly and effectively in English
- Successfully complete all training and certification requirements
- Regular, in-person attendance required
- Proficient in Microsoft Office suite, including Office and Excel
- Excellent communication skills, both written and verbal
- Active listener
- Organized and resourceful
- Great attention to detail
- Customer-focused with great customer service attitude
- Professional appearance and interpersonal skills
- Adept at prioritizing, scheduling and multitasking
- Ability to handle office equipment, such as computers, telephone systems, and printers
- May be required to lift and carry awkward items weighing up to 50 lbs.
- Requires continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
- Comfortable working in varying Seattle weather conditions, including, but not limited to, extreme summer heat and cold winter, wet conditions.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
