Field Client Manager

Are you data-driven and customer-centric?

Do you enjoy building solid relationships resulting in revenue and growth?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the tax and legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Field Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.

Responsibilities

• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrate the business value of Lexis Nexis products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
• Educating customers with thought leadership and expert market knowledge.
• Meeting with senior decision makers and stakeholders to understand business challenges and recommend solutions.

Requirements

• Have Account Management experience in SAAS or complex product sales
• Be results and target driven with a self-motivated aptitude
• Have excellent communication skills essential, as well as time management and planning
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
• Have experience and demonstrated success working within a B2B sales/account management environment and retaining and growing customers
• Possess the ability to work in a team environment and collaborate with other departments.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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