Full TimeEN
We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.
We offer you:
Permanent full-time position (40h): Flexible working hours with long-term security
Attractive compensation: Competitive salary package, car allowance, and additional health insurance
Innovative work environment: Be part of a dynamic, fast-growing company with modern structures
Development opportunities: Support for further training and professional qualifications
Team culture: A motivated, supportive team and a positive working atmosphere
Modern equipment: Up-to-date IT tools and technology to support your work effectively
We need you for:
Maintenance and servicing: Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
Fault diagnosis: Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs
Installation and commissioning: Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation
Customer support: Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction
Documentation: Accurately recording all work carried out, including service reports and technical documentation
Spare parts management: Managing the procurement, replacement, and stock of spare parts as needed
Quality assurance: Ensuring all equipment meets relevant quality standards and compliance regulations
Logistics: Coordinating the delivery and installation of equipment to laboratories or medical practices
Sales support: Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues
Your profile:
Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification
Proven experience in field service engineering, experience in coordinating the group team departments
Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector
Strong technical aptitude with the ability to quickly understand and diagnose complex systems
A self-motivated, solution-focused approach and a high degree of personal initiative
Excellent communication skills in Italian and English, both when engaging with clients and collaborating within a team environment
Willingness to travel extensively across the Italy and flexibility to support a variety of customer sites as required
Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems
A full Italy driving licence (Category B) is essential
We offer a competitive, market-aligned salary. Your individual compensation will be based on your experience and qualifications. Ready to join the MADx team? Apply now via our careers website with your CV!
