IT Relationship Manager

IT Relationship Manager

Location: New York, NY

Duration: 1 Year

Scope of Work

Relationship Management and Communications:

Serve as a point of contact for all technology advisory needs for the assigned divisions Thoroughly understand program’s business processes and underlying business need for a technical solution

Work as IT liaison between IT and program area

Attend programs leadership meetings to understand Divisions priorities

Timely escalation of issues to Senior Management

Technology and Process Implementation:

Advice programs on technology solutions/platforms that best meet their needs.

Approve new software purchases

Work with programs to assist in development of their IT roadmap

Ensure IT alignment to the business

Perform market and comparative analysis for solutions that match the business need

Assess and enhance service catalog to match the incoming business requests

Create Operating Model for Relationship Management process

Identify opportunities for operational efficiencies

Project Governance

Work with programs on project initiation

Work with Divisions to identify priorities for requests in pipeline

Score projects for business value and implementation complexity based on predefined

scoring criteria

Identify cost estimates, procurement needs and implementation approach

Lead governance meetings for Divisions to showcase ongoing IT activity for the division

Team Collaboration

Schedules and attends meetings promptly

Meetings to be followed up with meeting minutes

Conduct meetings with precise goals and agenda ensure accurate and clear communication

Create a collaborative environment where there is free share of knowledge

Performance Monitoring and Tracking

Capture information on OIT’s Key Performance Indicators for regular reporting

Enhance automation framework and dashboards for Performance tracking and Monitoring

Organize and run Agency wide initiatives like Lunch and Learn, OIT Survey etc.

Qualifications

Bachelor's degree in computer science, information technology, engineering, system analysis or a related study, or equivalent experience

Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development

Exposure to multiple, diverse technologies, platforms, and processing environments

Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models

Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt

Experience working in a relevant industry is helpful but not required.

Experience in relationship /solution/ demand/customer success management

Experience delivering presentations to senior-level executives, business and technical audience

Excel verbal and written communication skills