Support At Home Lead

About Us

Sai Home Care is a boutique, community‑founded home care provider that has proudly supported older Australians and people living with a disability across Melbourne’s South Eastern and Mornington Peninsula regions for more than 45 years, delivering aged care and NDIS services.

Built on strong relationships and deep local knowledge, Sai has earned a reputation for personalised, high‑quality care that genuinely puts people first - both clients and employees. Our teams care for people they know, in communities they understand, delivering support that enables individuals to live independently, safely and with dignity at home. 

At Sai, we believe great care starts with connected, supported people. We foster an environment where you can be yourself at work, feel trusted to lead with professionalism and compassion, and be proud of the contribution you make each day. As part of a broader care group, we combine our strong local identity with shared expertise, systems and support - allowing our team to focus on what matters most: clients, outcomes and impact. 

About The Role

We’re seeking a committed and people‑centred leader to help drive our Support At Home program into its next phase of maturity and growth. 

This role offers a genuine opportunity to shape how care is delivered, strengthen team capability and support consistent, high‑quality experiences for clients. You’ll lead a dedicated group of seven Care Partners, empowering them to do their best work while ensuring care delivery feels organised, connected and responsive. 

Working closely with senior leaders and shared services teams, you’ll help refine ways of working, strengthen a positive team culture and ensure a seamless, well‑connected client journey - from intake through to ongoing service delivery. 

This role will suit a leader who enjoys being hands‑on, visible and trusted, and who takes pride in building teams that deliver reliable, high‑quality outcomes at scale. 

Key responsibilities include: 

• Provide overall leadership for the Support At Home program, delivering consistent, high‑quality care outcomes while supporting sustainable service delivery
• Contribute to the financial and operational sustainability of the program by supporting effective use of funding, consistent service delivery practices and proactive issue resolution
• Lead, coach and support Care Partners to build capability, confidence and accountability across the client journey 
• Partner closely with the intake team to ensure smooth transitions into service, aligned care planning and continuity throughout ongoing service delivery
• Oversee service quality, risk and compliance, balancing duty of care with sound operational judgement to support safe, reliable outcomes for clients and teams
• Work closely with senior leaders and shared services to strengthen ways of working, support performance uplift and ensure the program continues to deliver value for clients, teams and the organisation

About You

You’re an experienced leader with a caring heart and commercial mind, confident navigating the operational rhythm of service delivery while maintaining a strong focus on quality, consistency and client experience. 

You bring experience leading teams within aged care, home care or community services, and you’re comfortable setting clear expectations, providing direction and supporting teams to work confidently and consistently. You understand the importance of a well‑connected client journey, and how strong leadership and practical systems enable smooth transitions from intake through to ongoing care.

You enjoy being close to the work and to your team - offering guidance, addressing issues early and helping people build capability over time. You balance empathy with accountability and bring structure, clarity and momentum to day‑to‑day operations. 

You’ll also bring: 

• Experience leading or supervising frontline or care coordination teams 
• A strong understanding of the Support At Home program, including intake processes and ongoing care management (desirable) 
• Confidence supporting consistent practice across intake, service delivery and review 
• Ability to reinforce clear processes, roles and operating rhythms 
• A practical, solutions‑focused approach to problem‑solving and continuous improvement 

Role Requirements

This role requires:

• Right to work in Australia
• Current driver licence and access to a registered, roadworthy vehicle
• Current Police Check (issued within three months of commencement)
• First Aid and CPR certification (or willingness to obtain prior to commencement)

What We Offer 

• Meaningful leadership opportunity – Play a key role in shaping how Support at Home is delivered within a well‑established, community‑focused provider 
• Strong local connection – Work with clients and teams in communities you know, backed by more than 45 years of local history 
• Support to lead well – Backed by senior leaders and shared support teams so you can focus on people, quality and outcomes 
• Influence and autonomy – Opportunity to refine ways of working and make a visible impact 
• Values‑led culture – Join a team that prioritises professionalism, respect and genuine passion for the work we do 
• Flexible, hybrid role – Based in Carrum with a mix of office‑ and home‑based work 

Apply now and join the future of Australian homecare!