MidFull TimeEN
Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.
The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.
Come join us in building something that's already changing how the world works
As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of Customer Support and Engineering. You’ll lead the technical investigation and resolution of our most complex customer issues, working closely with our R&D, Product, and Customer Success teams to ensure customer satisfaction and operational excellence. This is an exciting opportunity to be part of a rapidly expanding team that delivers exceptional support experiences to some of the world’s largest enterprises.
Responsibilities
The ideal candidate will have:
At Island, we value our team members and strive to create a supportive and growth-oriented environment. If you are a problem-solver who enjoys technical challenges, has a passion for customer service, and possesses a strong background in Cyber Security and coding, we would love to hear from you.
