IT Operations & Helpdesk Engineer

Description

We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take the lead on day-to-day IT operations and helpdesk tasks.

This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.

*** This position is on-site and requires working from the office five days a week ***

Responsibilities

• Provide hands-on technical support to employees across global and local offices.
• Troubleshoot issues related to hardware, software, network, and SaaS platforms.
• Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
• Document technical issues, resolutions, and process improvements.
• Assist in onboarding and offboarding processes.
• Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

Requirements

• 4–5 years of experience in Helpdesk / IT Support roles
• Strong knowledge of macOS, Linux, and Windows operating systems
• Hands-on experience with hardware (desktops, laptops, printers, servers)
• Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
• Solid understanding of IT and cloud environments
• Knowledge of networking protocols - advantage

Personal Attributes

• Team player with the ability to both take initiative and support colleagues
• Highly motivated, proactive, and service-oriented
• Strong communication skills
• Fast learner with strong attention to detail
• Excellent analytical and problem-solving abilities
• Willingness to work flexible and sometimes long hours as workload demands.
• IT certifications - advantage
• Fluent in both Hebrew and English
• Willingness to work on-site from our Tel Aviv office, 5 days per week.

About Claroty

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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