Role: ICMS - Case Manager Reports to: Program Manager Program: 1603-Housing Retention Department: Permanent Housing Location: Westhaven Apartments - 11609 S. Western Ave, Los Angeles, CA 90047 Setting: 100% Onsite Schedule: Monday - Friday, 8:00am to 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1
Summary: Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.
Essential Duties and Responsibilities: • Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity). • Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health. • Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team. • Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries. • Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals. • Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning. • Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes. • Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources. • Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations. • Maintain confidentiality of Client information per HIPAA and internal agency guidelines. • Assist Clients in applying for and obtaining all benefits to which they are entitled. • Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency healthcare services. • Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration. • Support Clients by teaching and modeling life skills involved such as budgeting, house keeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed. • Communicate effectively with property managers and other third party partners. • Work cooperatively and cohesively with a multidisciplinary team, including participation in weekly staff meetings, direct individual supervision, and training. • Adapt workload as directed by supervisor in response to funder expectations. • Other duties, as assigned.
Qualifications • High School Diploma or GED or Equivalent • At least one year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree OR have a minimum of two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder. • Demonstrated knowledge of issues faced by a culturally diverse population • Proficiency In Word, Excel and Outlook required • Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
Preferred Qualifications • Bachelor’s degree
Work Environment: • Combination of field and office environment • Regularly required to sit, stand, bend; occasionally lift up to 35lbs. • On occasion walk or drive to different local sites. • Will necessitate working in busy and loud environments • Will be exposed to elements like cold, heat, dust, noise, and odor. • May need to bend, stoop, twist, and sit throughout the day. • Able to thrive in a work environment emphasizing teamwork and collaboration
EXPECTED BEHAVIORS OF ALL STAFF 1. Act as a role model 2. Demonstrate a sense of responsibility 3. Continuously learn and improve 4. Acknowledge your own areas of improvement 5. Hear and provide honest, specific and direct feedback 6. Create an environment where everyone is welcomed valued and respected 7. Collaborate
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks • Medical Insurance • Vision Insurance • Dental Insurance • Retirement Planning (403b) & Matching • Paid Holidays • Paid Vacation Days • Paid Sick Days • Employee Assistance Plans (EAP) • TELUS Health • Flexible Spending Account (FSA) • Basic Life / Accidental Death & Dismemberment (AD&D) • Voluntary Short- and Long-Term Disability • Voluntary Pet Insurance • Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More • The People Concern University & Certificates
