Customer Service Representative – Electrical Supply Lima, OH
At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutions—on time, every time—working with a team built around accuracy, collaboration, and customer service excellence.
What You’ll Do as a Customer Service Representative Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.
You’ll: • Exceed customer expectations and honor commitments to build trust and deliver a consistent experience • Partner with outside sales to support customer needs and strengthen relationships • Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions • Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement • Provide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience • Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability • Engage in a variety of responsibilities, including: ◦ Counter and Inside Sales ◦ Warehousing and Inventory Management ◦ Vendor and Customer Communications ◦ Order Entry and Product Support
What Makes You a Great Fit • College coursework and/or 2+ years of relevant work experience • Strong written, verbal, and interpersonal communication skills • Detail-oriented with excellent organizational abilities • Quick learner who’s eager to grow and apply new knowledge • Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role • Ability to lift, push, pull, carry up to 50 lbs. • Valid driver’s license required • Comfort with multi-line phone systems and warehouse operations • Experience with inventory management and loading/unloading shipments • Forklift experience a plus • Schedule: Monday–Friday, 7am–4pm, with overtime as needed
Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.
Benefits That Work for You We offer a comprehensive package designed to support your health, career, and future: • Medical, RX, Dental, and Vision insurance • Life insurance & Employee Assistance Programs • Tuition reimbursement & on-the-job training • 401(k) with company match & Profit Sharing • Paid Time Off (PTO)
How to apply: To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will acknowledge all resumes received via email and respond to requests for help to complete your application. Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
