SeniorFull TimeEN
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Specialist to join our Custody Client Operations team. This role is in Taiwan and supports our APAC clients on custody operations related inquiries (e.g., Settlements, Cash, Corporate Actions, Income, Proxy and Class Actions) across all markets.
Supports multiple, complex client accounts and serves as the primary point of contact on day-to-day custody operations related inquiries (e.g., Settlements, Cash, Corporate Actions, Income, Proxy and Class Actions).
Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank.
Uses developed communication skills to deliver high quality service to a specialized client base.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
Participate in internal activities and initiatives designed to improve the client experience.
Participate in client service review.
Participate in internal projects or process improvements as required.
Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
Maintains familiarity with industry best practices and proactively stays on top of market changes and product development.
Provides guidance to less experienced team members
Bachelor’s degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in Custody operational area and/or client services preferred.
Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
