SeniorFull TimeEN
Americold – Helping our customers Feed the World
We are looking for a reliable and service-oriented Customer Service & Support Specialist to act as a central point of contact for customers, internal departments, and external partners. The role combines customer service, billing support, procurement assistance, customs coordination, and administrative responsibilities, as well as front office duties. The position requires strong organizational skills, attention to detail, and a hands-on mindset in a logistics-oriented environment.
Type of profile (relative to current team)
• Primary: Structured executor with strong service orientation
• Secondary: Administrative generalist with cross-functional coordination skills
Key characteristics
• Strong customer focus with a professional and solution-oriented attitude
• Comfortable handling multiple administrative and operational topics in parallel
• Structured, detail-oriented, and reliable in execution
• Confident communicator with customers, suppliers, and internal stakeholders
• Willing to take ownership of front office and coordination tasks
Typical responsibilities
Customer Service & Support
• Act as first point of contact for customers via phone, email, and in person
• Handle customer inquiries, requests, and complaints in a professional manner
• Maintain customer data and ensure high service quality
Billing & Invoicing
• Prepare, review, and process customer invoices
• Clarify billing questions and discrepancies with customers and internal departments
• Support accurate and timely billing processes
Procurement Support
• Assist in the procurement of materials and services
• Communicate with suppliers regarding orders, deliveries, and documentation
• Support internal stakeholders with purchasing-related inquiries
Administrative & Front Office Duties
• Provide administrative support across logistics and office operations
• Perform front office and reception duties, including visitor handling
• Support general office organization and coordination activities
Background / skills
• Completed commercial education or comparable practical experience
• Experience in customer service, administration, or logistics is an advantage
• Good communication skills in German and English
• Confident user of MS Office; ERP or logistics systems are a plus
• Organized, reliable, and team-oriented working style
Why this profile
• Ensures high-quality customer service and smooth administrative processes
• Strengthens coordination across customer service, billing, procurement, and logistics
• Provides operational stability in a fast-paced, service-driven environment
• Acts as a key interface between customers, internal teams, and external partners
