MidFull TimeEN
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To become the Go To person for Customer Onboarding ActivitiesJob Description
Account Opening & KYC Compliance
Supports the business in the end-to-end processing of account opening.
Becomes the named contact point for the customer for all queries and services relating to on boarding and account opening.
Accompanies the Relationship Manager to the customer to understand business requirements and assist in the development of a tailored solution.
Develops and maintain relationships during the on boarding period with key contacts within the clients business e.g. Company Secretary, MD, FD etc
Receives the account application forms, documents and information required to build the customer KYC file.
Identifies all potential issues and escalate appropriately to avoid delays in the process.
Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to sending to the KYC On Boarding Manager for review and sign off.
Reviews any adverse information and escalate adverse media to the Relationship Manager for appropriate review, discounting and sign off.
Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.
Proactively spot KYC issues in respect of any request/transaction.
Ensure that client expectations are set against the defined Service Level Agreements (SLAs) and that these SLAs are managed and met at all times.
Complies with all policies and procedures required by the bank.
Risk Management
Maintains records of all Reputational Risk Forms / PEP Forms / High Risk approvals obtained.
Diarize any regular monitoring, as required and initiates the review where necessary.
Supports the Relationship team in the on-going monitoring of the accounts, by providing guidance in respect of business and transaction structures.
Escalate any irregular / non-compliant files to senior management, including Compliance.
Supports the relevant stakeholders to comply with any regulatory or internal reviews.
Supports the team to satisfactorily close all findings related to assurance work by SLOD or TLOD, as well as external reviews.
Preferred Education & Experience:
Degree with minimum 2 years or equivalent of 5 years of bank related experience.
Knowledge & Skills:
Prior experience of handling customer KYC, including complex customer types and structures.
Service driven and Customer relationship management skills.
Understanding of Barclays governance process.
Understanding of Barclays policies.
Broad understanding of technology used in customer on boarding, and on-going monitoring and review.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)