AEP Performance Specialist

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do here. 

About the role | Mō te tūranga mahi 

The Accredited Employers Programme (AEP) team sits within Business Engagement and Partnerships in Customer Connection. The AEP allows large employers who meet our criteria to self-manage work injury claims for their employees. The AEP team works closely with Accredited Employers and Third-Party Administrators and deals with the day-to-day administration of the AEP. 

The Performance Specialist is responsible for performance reporting activities for the AEP, the ongoing development and oversight of the AE Performance Framework and ensuring that AEs are performing to the required standard. 

This is an exciting new opportunity to play a key role in the ongoing evolution of AEP performance measures, targets, and reporting, using data and insights to assess trends, identify emerging issues, and drive continuous improvement across the Programme. You are someone who enjoys a challenge and keen to push yourself and the team to achieve great things.  If you are looking for a role where you can think outside the box and look at new ways of working, then this could be just the role for you. 

This is a permanent full-time opportunity, within the Business Engagements and Partnerships team. We’re a hard-working team with a great culture.  We are based out of several offices around New Zealand, including the Justice Centre, so we are flexible about location. We don’t let our work location get in the way of staying connected and providing support to each other.

 About you |He kōrero mōu ake 

• Experience in developing and monitoring KPIs and performance frameworks.

• Experience in the analysis, interpretation, and presentation of performance related data to drive improvements, using appropriate analysis techniques.  Experience with data querying and analysis using SQL would be an advantage.

• Experience with dashboard development and data visualisation would be an advantage. 

• Experience in claims and injury management. Excellent interpersonal skills.

• Strong written and verbal skills, including the ability to interpret a wide range of complex information and present this in a clear way that tells a narrative.

• An ability to influence and build strong relationships with customers and stakeholders.

• Excellent time management skills, with the ability to prioritise tasks based on evolving priorities.

It would be an advantage if you have some knowledge of ACC operational systems and processes, and an understanding of the Accredited Employers Programme.

Working at ACC | Mō ACC 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

The appointing salary for this role will sit between $85,037 and $105,045 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.  

How to apply | Me pēhea te tuku tono

 As part of your application, please provide answers to the following questions in your cover letter:

• Your understanding of the AEP Performance Specialist role and what motivates you to apply

• Your relevant experience and/or specialist knowledge that makes you a strong fit for this role

• Please indicate your preferred work location (hub or site) 

Applications close 5pm, Wednesday 27 May 2026 however, please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. If you experience any accessibility issues or have pātai (questions), please contact HR Help.