Insights Analyst
Eligibility
Qualifications
- Minimum Bachelor’s degree preferably a Master’s from an HEC-recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- MS Office proficiency
- Email drafting & written communication
- Strong verbal communication
- Analytical & problem-solving skills
Experience
- At least 2 years of relevant working experience.
Key Responsibilities
- Evaluating customer satisfaction through complaint resolution feedback.
- Achieving monthly call targets efficiently and effectively.
- Ensuring compliance with call scripts and handling procedures.
- Analyzing survey and research data to prepare reports and recommendations.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
May 19th, 2026
